Senior Manager, Enterprise Implementation Services - Hybrid

At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.

We are seeking a strategic and results-driven Senior Manager of Enterprise Implementation Services to lead our North America-based team of Implementation Project Managers. The Senior Manager will be based at our Headquarters in Austin, TX. In this critical role, you will drive the successful onboarding of enterprise merchants onto the Commerce platform, while scaling delivery models that improve predictability, profitability, and merchant satisfaction.

You will play a key role in evolving our delivery frameworks, optimizing project governance, and enhancing the enterprise merchant experience. Your leadership will influence services revenue growth, margin performance, cross-functional alignment, and implementation excellence at scale. This is an outstanding opportunity for a seasoned Professional Services leader to shape outcomes in a high-growth SaaS environment and elevate Commerce’s enterprise success strategy.

What You’ll Do:

Leadership & Team Development

• Direct and develop a high-performing team of Implementation Project Managers across North America

• Design team structure, hiring plans, and career development pathways aligned with company growth.

• Create a culture of accountability, innovation, and continuous improvement.

• Curate and nurture strong cross functional relationships with Sales and Commerce partners and agencies to ensure optimal merchant onboarding to the Commerce platform.

Delivery Excellence & Program Strategy

• Oversee a portfolio of complex enterprise onboarding engagements, ensuring delivery methodologies are scalable, predictable, and tailored to client complexity.

• Lead quarterly business reviews and program governance forums with strategic clients and internal stakeholders.

• Serve as executive sponsor and escalation point for enterprise implementations.
   

Operational Optimization

• Drive operational maturity through scalable tools, project templates, playbooks, and workflow automation.

• Own key delivery metrics such as utilization, time-to-live (TTL), margin performance, and project success rate.

• Partner with Professional Services Operations and RevOps on accurate forecasting, capacity planning, and resource alignment.

Pre-Sales & Commercial Influence

• Collaborate with Sales and Solutions Architecture on pre-sales solutioning, staffing plans, and Statements of Work (SOWs).

• Provide strategic input on pricing models, service offerings, and delivery risk mitigation strategies.

• Support services attach-rate improvements and expand post-launch service opportunities.
   

Customer Experience & Enablement

• Champion a best-in-class merchant experience across the onboarding lifecycle.

• Drive structured enablement and knowledge transfer programs to ensure successful handoffs to Customer Success, Support, and TAM teams.

• Improve referenceability and long-term customer retention through exceptional implementation outcomes.
   

Cross-Functional Impact

• Influence product roadmap, feature adoption, and solution design by partnering with Product, Engineering, and Sales Engineering teams.

• Surface field insights to drive continuous improvement across the Commerce ecosystem

Who You Are:

• 8+ years of experience in Professional Services, Implementation, or Program Delivery within a SaaS, eCommerce, or digital agency environment.

• Minimum 3 years in leadership roles managing teams of project managers or implementation leads; experience scaling multi-level teams preferred.

• Demonstrated success delivering complex enterprise onboarding or digital transformation initiatives.

• Deep knowledge of Agile, Waterfall, and Hybrid delivery methodologies and SDLC frameworks.

• Strong business acumen with experience in margin management, budget ownership, and forecasting.

• Proven ability to influence executive stakeholders and collaborate across Sales, Product, and Engineering.

• Data-driven mindset with expertise in KPIs, dashboards, forecasting, and resource planning models.

• Excellent written, verbal, and presentation skills; confident communicator in executive settings.

• Preferred certifications: PMP, PMI-ACP, CSM, or equivalent.

• Bachelor’s degree in Business, Computer Science, or related field.

• Familiarity with identity standards such as OAuth and SAML is a plus

#LI-LP1
#LI-HYBRID

(Pay Transparency Range: $117,000 - $195,000)

At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at Commerce, please let us know during any of your interactions with our recruiting team.

Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
Be advised:
Commerce does not offer jobs to individuals who do not go through our formal hiring process.
Commerce will never:

• require payment of recruitment fees from candidates;

• request personally identifiable information through unsanctioned websites or applications;

• attempt to solicit money from you as part of the hiring process or as part of an employment offer;

• solicit money to complete visa requirements as part of a job offer.

If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.