The Opportunity
CSL Seqirus is hiring a Senior Manager, Customer Master Data Management to join our US Customer Service team in Summit, NJ. Reporting to the Director of Customer Service, this role is central to ensuring accurate customer account setup, seamless contract implementation, and the precise alignment of customer affiliations, including Physician Buying Groups (PBGs) and Group Purchasing Organizations (GPOs).
As a strategic leader, you will oversee the Data Control team, drive operational excellence across order-to-cash processes, and lead multiple cross-functional initiatives to support business transformation and commercial growth. This position requires a strong command of customer structures and data governance, along with the ability to navigate complex environments and deliver results.
Key Responsibilities:
- Lead all aspects of customer master data operations, ensuring timely contract setup, account creation, and compliance with affiliation structures (PBGs, GPOs)
- Maintain deep expertise in GPO and PBG alignment to support commercial accuracy and strategic execution
- Partner with stakeholders across sales, supply, distribution, operations, and compliance to align processes and initiatives
- Set strategic direction for data governance and operational processes within the US Customer Service organization
- Manage and develop the Data Control team, driving performance, professional growth, and team alignment
- Review escalated cases, resolve issues, and implement preventative process improvements
- Ensure processes meet all regulatory, corporate, and industry standards
- Monitor service delivery against Service Level Agreements (SLAs) and lead continuous improvement efforts
- Deliver insights from customer data to inform business strategy and optimize service delivery
- Manage multiple high-impact projects and priorities in a dynamic environment
- Champion innovation and calculated risk-taking to advance operational capabilities
The Sr. Manager, Customer Master Data Management is a high-visibility leadership role where your expertise in customer master data and affiliation management will directly impact operational efficiency and customer satisfaction across the US business.
Minimum Requirements
- Bachelor’s degree in Business, Science, or a related field
- At least 3 years of experience in the pharmaceutical or other regulated industry; experience with vaccines and/or biologics is strongly preferred
- Proven ability to navigate and adapt in a fast-paced, complex business environment (minimum 3 years)
- Preferred experience relevant to order-to-cash processes, customer account setup and data governance, and contract implementation
- Preferred experience with alignment of customer affiliations, including Physician Buying Groups (PBGs) and Group Purchasing Organizations (GPOs)
Our Benefits
CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what’s available to you as a CSL Seqirus employee.
About CSL Seqirus CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus.We want CSL Seqirus to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces inclusion and belonging. Learn more about Inclusion & Belonging at CSL.
Do work that matters at CSL Seqirus!
Watch our ‘On the Front Line’ video to learn more about CSL Seqirus
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