Senior Manager, Veeva Commercial & Data

Business Partnership & Solution Delivery

• Serve as a trusted technology partner to Commercial, Medical Affairs, Commercial Operations, Regulatory, Legal, and Compliance stakeholders, developing a strong understanding of business priorities, processes, content workflows, launch needs, and evolving technology requirements.
• Translate business, operational, medical, promotional, and compliance requirements into solution options, technical requirements, delivery plans, and measurable outcomes.
• Partner with the Senior Manager, Veeva Regulatory and Data to execute the platform roadmap and align demand, priorities, dependencies, and delivery sequencing.
• Lead implementations, enhancements, integrations, releases, and continuous improvement initiatives across the Commercial and Medical application portfolio.
• Communicate solution recommendations, delivery status, risks, dependencies, and tradeoffs clearly to business and technology stakeholders.
• Partner with Commercial Operations, Medical Affairs, and business stakeholders to improve data quality, data stewardship, reporting enablement, and the effective use of commercial application data.
• Operate with a high degree of independence and judgment, making day-to-day application, technical, delivery, and operational decisions within established platform strategy and governance.

Application & Technical Leadership

• Provide technical leadership for Veeva CRM, PromoMats, MedComms, and related Commercial and Medical applications across solution design, configuration, integration, security, and lifecycle management.
• Design and configure complex Veeva solutions when needed and maintain the technical depth required to troubleshoot issues, assess alternatives, and independently validate partner recommendations.
• Establish scalable configuration, integration, security, and release practices that improve consistency, maintainability, and supportability.
• Lead technical design for integrations between Veeva and adjacent applications, data platforms, identity services, middleware, APIs, and other commercial or regulated technologies.
• Partner with Cybersecurity, Data & Analytics, Infrastructure & Cloud, Commercial Operations, Medical Affairs, Regulatory, Legal, and Compliance to ensure solutions align with enterprise standards, commercial compliance expectations, and regulatory requirements.

Application Lifecycle & Operational Excellence

• Own the day-to-day health, performance, supportability, and service quality of assigned Commercial and Medical applications.
• Ensure applications remain reliable, secure, compliant, scalable, and aligned with changing business requirements.
• Lead release planning, impact assessments, change execution, deployment readiness, user adoption support, and post-production support.
• Establish and monitor application health, service, delivery, quality, data quality, and adoption measures and use them to drive continuous improvement.
• Identify recurring issues, technical debt, lifecycle risks, data quality gaps, and service gaps and drive appropriate remediation.
• Ensure effective incident, problem, change, enhancement, and escalation management across applications within scope.

Vendor & Delivery Management

• Lead managed service providers, systems integrators, consultants, and other external partners supporting the Commercial and Medical application portfolio.
• Establish clear service, delivery, technical, and quality expectations and hold partners accountable for outcomes.
• Review and challenge vendor recommendations and technical solutions, ensuring decisions align with business requirements, architecture standards, commercial compliance expectations, and long-term application strategy.
• Manage delivery priorities, dependencies, escalations, risks, and performance across internal and external resources.
• Ensure effective documentation, knowledge transfer, operational readiness, and support transition for new and changed solutions.
• Build internal application knowledge and capability while using external partners strategically for capacity and specialized expertise.

Commercial Compliance, MLR & Content Governance

• Partner with Commercial, Medical Affairs, Regulatory, Legal, and Compliance on MLR, promotional review, medical review, content governance, and related system processes.
• Ensure solutions appropriately address applicable promotional, medical, privacy, security, content management, audit trail, access control, and compliance requirements.
• Support compliant content creation, review, approval, distribution, expiration, archival, reporting, and related operational processes.
• Support audits, compliance reviews, and risk assessments and coordinate technical response and remediation for application-related observations, findings, and corrective actions.
• Promote practical, risk-based compliance practices that support both business execution and sustainable technology delivery.

Knowledge & Skills

• Strong hands-on knowledge of Veeva CRM, PromoMats, MedComms, or related Veeva application architecture, configuration, integrations, security, and application lifecycle management.
• Strong understanding of enterprise application delivery, operations, support, and service management.
• Demonstrated ability to translate business requirements into practical technology solutions and successfully lead those solutions through implementation and operation.
• Experience managing vendor-delivered technology services and providing technical oversight to systems integrators and managed service providers.
• Strong working knowledge of commercial, medical, promotional, privacy, content governance, and compliance expectations as applied to technology.
• Ability to independently assess complex business and technical issues, make sound decisions, resolve ambiguity, and engage specialized expertise when appropriate.
• Strong stakeholder management, communication, prioritization, problem-solving, and decision-making skills.
• Ability to balance business priorities, technical sustainability, compliance requirements, operational risk, user adoption, and delivery commitments.

Candidate Qualifications

• • Bachelor's degree or equivalent combination of education and relevant experience.
  • 8+ years of progressive experience in enterprise applications, technology delivery, application management, or related disciplines, preferably within pharmaceutical, biotechnology, or life sciences.
  • 4+ years of hands-on experience implementing, configuring, supporting, or delivering Veeva solutions across Commercial, Medical, promotional, content, or related business functions.
  • Experience across Veeva applications supporting Commercial and Medical processes, such as CRM, PromoMats, MedComms, or related platforms.
  • Experience leading implementations, enhancements, integrations, releases, and operational support for enterprise applications in compliance-driven environments.
  • Experience managing technology delivery involving managed service providers, systems integrators, consultants, or vendor-delivered solutions.
  • Experience serving as a platform owner, technical lead, solution delivery lead, or comparable technology leadership role supporting enterprise applications.
  • Experience establishing trusted relationships with business stakeholders and translating complex business, commercial, medical, and compliance needs into technology outcomes.
  • Demonstrated ability to independently assess complex business and technical issues, make sound decisions, resolve ambiguity, and drive solutions through implementation and ongoing operation.
  • Working knowledge of pharmaceutical commercial, medical, promotional, privacy, and compliance requirements as applied to technology, including MLR, content governance, audit trails, access controls, and data privacy expectations.
  • Veeva certification or advanced experience across one or more Commercial or Medical Veeva applications.
  • Deep familiarity with the Veeva ecosystem, including CRM, Vault, Network, and related data integration patterns.
  • Experience leading application delivery teams or platform teams.
  • Experience supporting commercial data quality, data stewardship, reporting enablement, or data governance initiatives.
  • Experience supporting commercial launch readiness within a biotechnology or pharmaceutical organization.
  • Experience supporting commercial launch and global or multi-region operations.
  • Experience standing up omnichannel engagement or next-best-action capabilities in a regulated pharmaceutical commercial environment.
  • Familiarity with Patient Services, specialty pharmacy, hub operations, and associated commercial data flows.
  • Prior experience in rare disease, specialty pharma, or biotechnology supporting Commercial or Medical operations.
  • ITIL, Product Management, Agile, Project Management, or related certifications preferred.