Senior Manager Business Continuity and Crisis Manager Operations

Job Description Summary

The Senior Manager, Operations BC&CM will implement and support the Business Continuity and Crisis Management strategy, framework and programs across Sandoz, ensuring full alignment with existing and upcoming regulatory requirements. Engaging with senior stakeholders across Sandoz, the Senior Manager BC&CM will embed a resilience-first culture across the organization.

Job Description

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable biosimilar and generic medicines. As we move forward on this new and ambitious path, unique opportunities will arise, both professionally and personally. Join us—the future is in our hands!
Major Accountabilities

• Support the Head, Business Continuity and Crisis Manager in delivering the team’s mission, vision and goals

• Lead the Business Continuity Management System (BCMS) in accordance with ISO 22301 and internal standards. This includes:

  • Deliver the enterprise business continuity lifecycle, including business impact analysis, business continuity planning, exercising, and training.

•        Drive continuous improvement by integrating lessons learned from real events and exercises

• Collaborate with cross-functional teams to identify critical processes and ensure continuity strategies are in place

• Prepare the organization for future certifications (e.g., ISO 22301)

• Monitor regulatory developments and industry trends while ensuring full compliance with current requirements and internal policies, ensuring full alignment with ISO 22301 / ISO 22361

• Lead end-to-end implementation of the Business Continuity tool, including pilot, rollout and full deployment.

• Coordinate with IT, Information Security, and tool vendors to ensure secure, reliable, and compliant implementation.

• Design and deliver a structured training and enablement strategy for different user groups (e.g. BC Plan Owners, Coordinators, Response Teams, leadership).

• Support local and global teams during onboarding to the tool, including hands-on support during initial plan development, exercises, and validations.

• Lead the formal launch of the BC tool, including communications, readiness checks, and go-live support.

• Support the implementation of the Crisis Management Framework where relevant, embedding a resilience culture across the organization by raising awareness at every level of the organization and conducting engagement activities and campaigns to strengthen crisis preparedness

• Maintain and continuously improve protocols, plans, playbooks, tools, templates, methodologies, SharePoint sites, training materials, exercise libraries etc

• Oversee, and manage where necessary, incident response protocols and support real-time crisis coordination. Act as a key advisor during disruptions, ensuring timely decision-making and recovery.

• Monitor and report on program effectiveness, including internal controls and audit readiness. Produce reports and dashboards for senior management.

Key Performance Indicators

Indicate key facts and figures.

Annual review and completion of Business Continuity Management System (Completion and quality of Business Impact Analyses (BIAs), risk assessments and BCPs).

Business Continuity Tool implementation and continuous improvement

ISO 22301 certification

Stakeholder satisfaction and engagement levels.

Compliance with external standards and internal controls.

Job Dimensions

Indicate key facts and figures.

Subordinate Functions:  Direct: NA                     Indirect: NA

Number of Associates:   Direct: NA                     Indirect: NA

Financial responsibility:             x

(where appropriate)

Impact on the organisation:        High

(where appropriate)

Ideal Background

State the minimum and desirable education and experience level.

Education

• Bachelor/University degree or equivalent in Risk Management, Business Administration, or related field.

• External industry certification (BCI, ISO 22301 Lead Implementor, ISO 22301 Lead Auditor or similar)

Languages

• External industry certification (BCI, ISO 22301 Lead Implementor, ISO 22301 Lead Auditor or similar)

Experience and Skills

• Minimum 7 years post qualification experience required: ideally gained within a healthcare / pharmaceutical environment.

• Proven experience in implementation of Business Continuity Management System.

• Skilled at analysing data and translating findings into actionable insights

• Experience in managing cross-functional teams, work and projects

• Strong communicator, with a high ability to engage and influence stakeholders at every level.

• Resilient and adaptable, with the ability to manage multiple priorities in a fast-paced environment.

• Demonstrate professional & culturally sensitive work ethics

• Change agility and resilience.

Why Sandoz?
Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024. Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high-quality, affordable medicines in a sustainable way. Our open and collaborative culture is powered by talented and ambitious colleagues in an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported.
Commitment To Diversity And Inclusion
We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve.

Skills Desired

Auditing, Business Continuity Management, Business Networking, Compliance Management, Compliance Risk, Computer Cluster, Electronic Components, Internal Audit, Law (Legal System), Market Risk, Operational Risk, Operational Risk Management, Risk Assessment, Risk Management, Senior Management, Software Frameworks