Senior Product Lifecycle Consultant

The Senior Product Lifestyle Consultant will own and assist the full customer journey from demo through successful implementation, go-live, and beyond. Responsibilities include learning Jenzabar software, gathering and reviewing client business practices, deliver dynamic/high energy and engaging presentations of SONIS, configure software, train end users on the software, and document training/consulting engagements. The Consultant must be a proactive, self-starting professional and be able to travel. This position requires a solid understanding of Student Information Systems, along with a general understanding of higher education regulations, requirements and policies associated with key student-based offices.

Essential Tasks

• Perform customer needs assessments and solution finding sessions
• Review customer operations to find improved business process opportunities
• Understand product capability gaps or functionality to define ways to handle them using partners, product enhancements, etc.
• Define the best company solutions which address requirements of prospect business
• Design and deliver product presentations based on the customer assessment
• Request and coordinate resources required to support sales efforts
• Provide responses for product and technical requests
• Participate at conferences, tradeshows, and other events as required by Sales Management and Product Marketing
• Stay up to date with the latest Jenzabar software releases and provide regular briefings on changes for the team
• Provide knowledge and training on products to peers, presales and sales staff in the organization
• Demonstrate an in-depth understanding of the company products, functions, features and benefits
• Establish and maintain connections with user groups, industry groups, etc.
• Practice continuous learning through self-guided reading and research of relevant business practices, including the student journey, strategies in higher education, analytics, and workflow

• Consult with and train end users on optimal configuration and use of Jenzabar’s Student Information System(s)
• Perform assigned project tasks with minimal supervision
• Follow established methodology to meet project deliverables for all assigned tasks
• Work proactively and cooperatively in a team environment to accomplish project deliverables within defined schedule
• Communicate information clearly, accurately, and timely to Jenzabar and client project team members
• Gain a sound understanding and knowledge of the client's requirements
• Understand the client’s business processes as they relate to the software
• Exhibit excellent follow-up skills, including the development of detailed project documentation
• Collaborate with Project Manager and other project team members in executing assigned projects
• Stay abreast with industry trends and technologies
• Solicit various viewpoints on potential implementation solutions
• Share knowledge and insights
• Other duties as assigned by management
• Work with Support by taking Calls in a Round Robin Queue and perform testing of solution(s) and/or product on an as needed basis
• Willingness to travel (~50%)

Preferred Skills and Experience

• BS, BA Degree, or equivalent experience
• 5+ years (3 years must be in Higher Ed)
• Experience working in one or more of the following functional areas: Admissions, Financial Aid, Registration, Advising, Student Life, Business Office, Advancement
• Experience with Jenzabar’s SONIS Student Information System
• Ability to work independently
• Excellent organizational skills
• Ability to communicate well with others
• Ability to work in a team environment
• Comfort level with evolving and ever-changing technology
• Ability to translate technical complex concepts to functional end users
• Strong problem-solving and software troubleshooting skills required
• Excellent written and verbal communication skills
• Proven effective listening skills
• Ability to follow a project plan with attention to detail and follow through
• Excellent presentation skills (to various audiences - executives & individual contributors)
• Excellent written and verbal communication skills
• Proficient with Microsoft Office Suite and other desktop applications
• A passion for winning

The pay range for this position is $71,000-$83,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, PTO, Paid Parental Leave, Paid Holidays, Short Term Disability, Long Term Disability, 401K, Educational Assistance 

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.

Electronic Monitoring Notice:

Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company‑owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.