Senior IT Analyst

INNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.

What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.

With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.

As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.

INNERGY is seeking a Senior IT Analyst to join our growing IT team. In this role, you will support and enhance the systems, tools, and operational processes that keep our globally distributed workforce connected, productive, and secure.

You will serve as a key partner across departments, helping troubleshoot technical issues, improve workflows, manage systems access and device provisioning, and contribute to infrastructure and operational improvement initiatives. This role requires a strong blend of technical expertise, problem solving, communication, and customer service mindset.

This is an ideal opportunity for someone who enjoys working in a fast paced SaaS environment, takes ownership of issues from start to finish, and is passionate about delivering a high quality employee experience through technology.

Responsibilities

• Provide technical support for hardware, software, systems access, and collaboration tools across a distributed workforce
• Troubleshoot and resolve escalated IT issues related to laptops, operating systems, networking, SaaS platforms, and user access
• Manage onboarding and offboarding processes, including device provisioning, account setup, permissions, and systems access
• Partner closely with HR, People Operations, and department leaders to ensure smooth employee onboarding experiences
• Support and maintain productivity and collaboration platforms including Microsoft 365, Teams, SharePoint, and related systems
• Assist with identity and access management, including user provisioning, MFA, and security best practices
• Contribute to IT process improvements, automation initiatives, and systems documentation
• Monitor and maintain IT assets, inventory, licensing, and endpoint management processes
• Support cybersecurity initiatives, employee security training, and compliance related activities
• Participate in infrastructure, systems, and operational improvement projects
• Collaborate with vendors and cross functional teams to resolve technical issues and optimize systems performance
• Maintain accurate documentation for processes, troubleshooting guides, and internal knowledge resources

• Experience supporting globally distributed teams
• Poficient with Jira Service Management, including workflow configuration and service desk administration
• Communicate confidently with the ability to explain technical concepts to non-technical stakeholders
• Manage multiple priorities in a fast-paced environment
• Experience with scripting or automation tools such as PowerShell or Bash
• Exposure to cybersecurity frameworks, compliance standards, or audit support activities
• Experience in SaaS, ERP, or manufacturing technology environments

Why You’ll Love It Here

• Opportunity to make meaningful impact across a rapidly growing global organization
• Collaborative, supportive, and people first culture
• High visibility and partnership across teams and leadership
• Flexible remote work environment
• Competitive compensation and benefits
• Culture grounded in ownership, innovation, humility, and continuous improvement

Accessibility & Work Environment

INNERGY is committed to providing an inclusive and accessible work environment. We support reasonable workplace adjustments for individuals with disability in accordance with applicable Australian laws. If you require adjustments during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended screen time and regular communication through digital channels. Work may be performed in a remote or office-based environment, depending on role and location. INNERGY is committed to supporting employee wellbeing, flexibility, and a safe working environment across all regions.

Accessibility & Work Environment

INNERGY is committed to fostering an inclusive and accessible workplace. We support reasonable adjustments for individuals with disabilities in accordance with applicable laws. If you require any accommodations during the recruitment process or in your role, please let us know.

This role is primarily computer-based and may involve extended periods of screen time and frequent communication through digital tools. Work may be performed remotely or in an office setting, depending on the role and location. We prioritize employee wellbeing, flexibility, and a safe, supportive work environment across all regions.

Equal Opportunity Employer

INNERGY is an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. All qualified applicants will be considered without regard to race, color, religion, sex, age, sexual orientation, pregnancy, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Location Eligibility Notice

This is a U.S.-based remote role. Due to current regulatory requirements, we are only able to consider candidates residing in certain U.S. states.

Eligible states include, but are not limited to: Texas, Florida, Missouri, Arizona, Indiana, North Carolina, and Wisconsin.

At this time, candidates located in California, Colorado, New York, Illinois, Washington, or other states with active pay transparency requirements are not eligible for consideration.