Senior Internal Communications Specialist

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role overview
We're looking for a proactive, ownership-minded communicator to help shape how CarGurus keeps its employees informed, connected, and inspired. This is your opportunity to take the wheel on programs that matter-building the strategies, content, and channels that bring our mission to life for employees across every level, function, and location.
As our Senior Internal Communications Specialist, reporting to the Manager of Internal Communications, you'll own integrated communications programs end-to-end, from strategy through delivery. You'll hold the employee perspective and the business need in equal measure-anticipating what people need to know, crafting messages that land, and making sure the right information reaches the right audiences at the right time-always ready to spot gaps, bring ideas, and drive execution with clarity and care. As you grow into the role, you'll take on increasing ownership of enterprise-wide programs and deeper strategic partnerships across the business.
You're someone who can move between big-picture thinking and sharp writing without missing a beat, equally comfortable supporting a senior leader on a key message and polishing the final draft of a company-wide email. You'll partner closely with People & Talent functions and business leaders across the organization to ensure our internal communications reflect who we are as a company and fuel the alignment, engagement, and culture that make CarGurus a place where people love to work.
What you'll do
Communications Strategy & Execution

• Lead the development and execution of integrated internal communications programs, driving the work from strategy through delivery
• Contribute to and help shape the internal communications strategy for key business functions, building communications plans that engage the right audiences, in the right way, at the right time
• Support change management communications for key organizational initiatives - helping employees navigate transitions with clarity, empathy, and confidence, and equipping managers with the information they need to support their teams
• Help shape and maintain our editorial standards and content strategy, ensuring a consistent voice, tone, and quality bar across all internal communications channels
• Be a champion for clear, human, and impactful communications across the company

Content & Channels

• Write, edit, and manage clear, engaging, and consistent employee-facing communications on behalf of a range of stakeholders-bringing the employee perspective into every message
• Own our manager communications program-including our regular Manager Memo-ensuring people managers across CarGurus have the timely information, resources, and messaging they need to effectively support and communicate with their teams
• Support the execution of employee-facing events, including Town Halls and other programs that foster connection, alignment, and culture across all levels, departments, and locations
• Contribute to the improvement of key internal communications platforms and channels, including our communications calendar, intranet, and wiki-proactively identifying opportunities to optimize our approach

Partnerships & Measurement

• Partner with People & Talent functions and business leaders across the organization to connect internal messaging to company strategy, brand standards, and CarGurus' unique tone, values, and culture - spanning programs like benefits and Open Enrollment, performance and talent cycles, learning and onboarding, and community initiatives
• Use data, analytics, and employee feedback to measure the effectiveness of our communications, surface insights, and continuously improve our approach
• Foster two-way communication by creating opportunities for employees to share feedback and feel heard - and bringing that perspective back into everything we build

What you'll bring

• 5-7 years of experience in internal communications, employee engagement, or a related field
• BA in Communications, Marketing, or a related field preferred
• A strong writer with exceptional attention to detail-you can translate complex concepts into clear, human, and impactful communications
• Proven success building and executing integrated communications programs that support business objectives, from concept to completion
• Experience in digital content creation, including email newsletters, intranet content, video, blog posts, podcasts, and more
• Ability to manage content across digital platforms (e.g., intranet, wiki, Slack, and similar tools)
• Ability to collaborate with and advise a diverse group of stakeholders, including senior leaders and employees at all levels and global locations - with an employee-first lens throughout
• Curiosity about and comfort with AI and modern communications tools - you're interested in how emerging technology can make content smarter, more personalized, and more efficient
• Strong organizational skills and self-direction-able to manage multiple projects simultaneously
• Experience with visual storytelling tools like Canva is a plus
• A genuine passion for building a workplace where all employees can grow, thrive, and feel connected to a shared mission

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).
Position Pay Range
$80,000 - $100,000 USD
Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid