Summary:
As a Senior Implementation Project Manager, you will lead enterprise implementations by combining strong business acumen, strategic project management, and product expertise. You will guide customers through system integrations, process transformation, and organizational change while helping them maximize value from the platform.
This role requires the ability to operate across all levels of an organization, from core users to executive leadership. The successful candidate will be adept at driving alignment, navigating complex stakeholder dynamics, managing difficult conversations, and escalating issues when necessary to ensure successful outcomes.
This is a full-time position based in the Boston, MA office with a hybrid schedule requiring on-site presence 3 days per week.
Responsibilities:
- Own end-to-end delivery of implementation projects, balancing scope, timeline, budget, and outcomes.
- Tailor implementation plans to support technical delivery and meet unique customer requirements, adjusting dynamically as needs evolve.
- Partner with customers to drive process change, helping them evaluate and improve workflows to achieve better business outcomes.
- Lead process discovery and mapping sessions to define current-state workflows and design improved future-state processes aligned to the platform.
- Train customers on end to end process and product functionality.
- Communicate clearly across stakeholders, including leading executive-level discussions and escalations.
- Proactively identify risks, manage scope, and resolve issues through negotiation and problem-solving.
- Drive rigor in execution, ensuring process adherence and adapting with sound judgment and creativity to achieve desired outcomes.
- Manage resource allocation across projects, collaborating with other Implementation Project Managers and leadership to prioritize work and adjust resources as changes in plans arise.
- Build strong internal and external relationships while holding teams accountable and driving decisions forward.
- Maintain key project documentation and continuously improve internal and customer processes.
- Travel to customer sites 1–3 times per month.
Requirements
- 8+ years of experience in customer-facing implementation or project management, preferably in SaaS or technology.
- Strong business acumen with the ability to understand and improve customer processes.
- Proven ability to lead process discovery and mapping workshops and translate findings into actionable solutions.
- Demonstrated experience managing resources across multiple projects, balancing customer success with team capacity constraints.
- Excellent written and verbal communication skills with experience engaging both operational users and executive stakeholders.
- Ability to handle difficult conversations, negotiate priorities, and manage expectations.
- Experience driving executive-level escalations and influencing outcomes.
- Highly organized, adaptable, and effective in fast-paced, ambiguous environments.
- Experience in manufacturing, supply chain, or process improvement (Lean/Six Sigma) is strongly desired.
What Success Looks Like
- On-time, on-budget implementations with strong customer adoption and measurable customer value.
- Clear alignment across stakeholders, including executive leadership.
- Effective navigation of complex challenges, driving decisions and outcomes.
Salary range: $120,000-$160,000
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Paperless Parts, Inc. Boston, Massachusetts, USA Office
Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.
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