The role requires troubleshooting Microwave systems, providing technical support in a 24/7 environment, and handling customer issues with promptness in adherence to SLAs.
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About this opportunity
We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What you will do
• Will Work in a 24 X 7 Environment.• Will support the customer over email as well as phone.• Sound knowledge of Microwave Technology• Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series• Having sound knowledge on Mini-link 6300, 6600 Series & Mini-link TN AMM series.• SO-EM/ENM hands on experience• Software upgrade process for these Mini-link 6300, 6600 Series & Mini-link TN AMM series• QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series• Ethernet alarms and parameters with their troubleshooting process• Raise and update the tickets in in tool for all the issues handled / worked upon.• Will have to report the daily issues handled / escalated in the form of daily shift reports.• Need to make sure that issues are handled in right time frames as per the SLA / Commitments.• Good knowledge over SLA/WLA• Good in preventive activities with available performance report from Microwave NMS• Good in customer handling and RCA identification
You will bring
• Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent• 3-12 years of hands-on experience on 2nd Level Engineer- functional role. • Good Technical Knowledge of the Microwave Technology preferably 6K series.• Transmission or ENM experience preferred.
About this opportunity
We are now looking for a Technical Authority Expert to secure technical capability as part of Automated Ops 24/7 running of Services & includes diagnosis, fast domain support, routine resource fulfilment & field technical support.
What you will do
• Will Work in a 24 X 7 Environment.• Will support the customer over email as well as phone.• Sound knowledge of Microwave Technology• Will be responsible for 2nd Line troubleshooting of Microwave system over Ericsson 6xxx Series• Having sound knowledge on Mini-link 6300, 6600 Series & Mini-link TN AMM series.• SO-EM/ENM hands on experience• Software upgrade process for these Mini-link 6300, 6600 Series & Mini-link TN AMM series• QoS parameter knowledge for Mini-link 6300, 6600 Series & Mini-link TN AMM series• Ethernet alarms and parameters with their troubleshooting process• Raise and update the tickets in in tool for all the issues handled / worked upon.• Will have to report the daily issues handled / escalated in the form of daily shift reports.• Need to make sure that issues are handled in right time frames as per the SLA / Commitments.• Good knowledge over SLA/WLA• Good in preventive activities with available performance report from Microwave NMS• Good in customer handling and RCA identification
You will bring
• Degree/Diploma in Engineering preferably in Electronics, Computer science, Telecommunication or equivalent• 3-12 years of hands-on experience on 2nd Level Engineer- functional role. • Good Technical Knowledge of the Microwave Technology preferably 6K series.• Transmission or ENM experience preferred.
Top Skills
6600 Series
Enm
Ericsson 6Xxx Series
Microwave Technology
Mini-Link 6300
Mini-Link Tn Amm Series
So-Em
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