The role involves monitoring and resolving network alerts, managing incidents, customer relationships, and providing reports related to RAN technology.
Join our Team
About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.• Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
Must have RAN monitoring experience
L1 experience will be added more value
Ericsson Configuration experience
Qualifications:• Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.• Years of experience/Job stage: min 4 years
About The Opportunity
We are looking for a RAN Engineer having Ericsson Experience on 2G/3G/4G/5G technology, with end-to end understanding of the latest Mobile Networks architecture to drive and support various Technologies related tasks & deliveries in Managed Services Operations.
What you will do• Monitor and resolve Jeopardy Alerts in a timely manner within defined SLA; assist engineers with any requirements to execute work.• Carry Out initial ticket triage regarding fault requests and provide analysis to ensure onward L2 escalation is accurate.• Append all Tickets with concise, appropriate notes on activities taken to make work executable - Access Requests, Confirmation and Approval dates and times and references etc.• Lead the team & able to handle the customer calls & emergency bridges & ensure prompt escalation to the Management whenever deemed applicable.• Handle governance calls & prepare all type of network reports & PPTs to present to the customer.• To work in a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy.• Provide Level w support for customer complaints and carry out incident/problem management activities, vendor management, support contracts, SLAs evaluation.
You will bring
Should possess knowledge of RAN 2G/3G/4G/5G Network KPI's and able to promptly analyze, report and resolve issues.
Telecommunications knowledge e.g. GSM, WCDMA, LTE technologies, traffic concepts, handover concepts, signaling and product functional demands.
General understanding call flows, channel concepts, Cell site related issues, broad knowledge of Linux/Unix operating system is essential.
Must have RAN monitoring experience
L1 experience will be added more value
Ericsson Configuration experience
Qualifications:• Degree within Electrical Engineering/Telecommunication Engineering/or equivalent.• Years of experience/Job stage: min 4 years
Top Skills
2G
3G
4G
5G
Ericsson
Gsm
Linux
Lte
Unix
Wcdma
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
The role involves executing RAN software upgrades, managing configuration changes, troubleshooting issues, and ensuring service quality through coordination with teams and compliance with procedures.
Top Skills:
BscEnodebOss PlatformsRan Software
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
As a Domain Support Specialist, you will manage technical discussions, ensure compliance, handle configurations, and improve network performance in a telecom environment.
Top Skills:
3Gpp Ts StandardsDiameterEricsson NetworksGprsGsmGsm ProtocolsIsupMapPacoSccpSigtranSs7Wcdma
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Coordinate and execute proactive and reactive maintenance duties, manage change requests, and ensure service allocation, configuration, and testing.
Top Skills:
Ericsson MediationHbaseHiveLinuxPostgres SqlPythonShellVertica
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
