Senior Engagement Manager

Key Responsibilities:

• Develop project plans, define timeframes, prioritize tasks and monitor progress to achieve objectives. 
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment. 
• Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks. 
• Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service. 
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide. 
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements. 
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise. 
• Coordinate different stakeholder perspectives to develop solutions; thinks holistically to increase efficiency across organizational boundaries. 
• Make accurate judgments regarding time required to complete work; proactively manage team to ensure deadlines are successfully met; balances priorities simultaneously and seeks guidance when necessary. 
• Conducts presentations in executive settings to convey project management, risk and technical information to stakeholders with varying comprehension levels. 
• Use prescribed guidelines or processes in analyzing situations. 
• Profile customer stakeholders to gain awareness of differing perspectives. 
• Anticipate and take action to accomplish objectives; finds alternatives; accepts ownership for individual and team performance. 
• Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintains focus despite competing priorities and frequent context shifting. 
• Identify methods for collecting data, performs data analyses and articulates findings. 
• Develop simple models to understand the potential impacts of decisions under various scenarios. 

Qualifications:

• Bachelor's Degree in field related to role required. At the Manager's discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required. 
• Minimum of 8 years of experience in the field of role required. 
• At least one of the following certifications is required: Project Management Professional, Certified Scrum Master, SAFe. 
• Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome. 
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel. 

Additional Requirements:

• Customer-facing consulting experience
• Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security.
• At least one cloud platform foundational certification is preferred: AWS, Azure, or GCP. 
• Technical background (software development/engineering, database/system design, IaaS) 
• Self-starter with results-oriented, proactive management approach 
• Ability to learn on the job quickly and desire to develop expertise in AWS, GCP, and/or Azure
• Ability to work in a fast-paced consulting environment and collaborate effectively as a team member 

Physical Demands

• General office environment: no special physical demands required.
• May require long periods of sitting and viewing a computer monitor.
• Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.

Travel

• Occasional domestic/international travel less than 50%