Senior Director, Software Development & Operations - GTM

Your role at Dynatrace
We are seeking a dynamic and experienced Senior Director of Software Development & Operations to lead and drive software development activities while serving as a key operational strategist. This hybrid role combines leadership in software engineering with strategic oversight of business operations, ensuring seamless execution of initiatives that align technology with corporate goals.
As a key member of the Business Systems Leadership Team, this role will oversee Agile Scrum development, support DEVSecOps processing, and act as a critical partner to executive leadership. The ideal candidate will bring strong leadership skills, a customer-service mindset, and a deep understanding of industry trends, including consumption selling models and AI roadmaps.
Key Responsibilities:
Technology Leadership & Strategy

• Lead the development of SaaS solutions supporting GTM, primarily on SFDC platforms (Sales, Service, Experience Clouds).
• Define and implement development standards and best practices to drive efficiency and excellence.
• Stay current with technology trends (AI, automation, cloud computing) to enhance platform capabilities.
• Establish and maintain partnerships with SaaS vendors, influencing product roadmaps.

Strategic Operations & Executive Collaboration

• Act as a trusted partner to leadership, ensuring operational alignment with strategic initiatives.
• Lead cross-functional efforts to drive efficiency, collaboration, and business impact.
• Support executive decision-making through analytics, reporting, and communications.
• Oversee business operations within software development to maximize impact and execution.

Agile & DevSecOps Execution

• Drive Agile Scrum methodologies, ensuring iterative and customer-centric software delivery.
• Partner with Operations in adopting DEVSecOps processes, integrating security throughout development workflows.
• Manage development velocity and key metrics, optimizing performance and delivery timelines.

Leadership & Team Development

• Grow and mentor global software development teams following a "follow-the-sun" model.
• Assess and elevate team skill sets, fostering a culture of innovation and continuous learning.
• Provide coaching and support, enabling teams to advance their technical and leadership capabilities.

Customer-Centric Delivery

• Champion a customer-service mindset, ensuring software solutions deliver measurable business value.
• Align development initiatives with business objectives, ensuring synergy across corporate goals by prioritizing strategic and continuous improvement backlogs.
• Utilize technology as an enabler, enhancing operational efficiencies and user experiences.
• Collaborate with cross-functional teams to understand business needs and optimize platform capabilities.
• Implement frameworks for tracking velocity, quality, and customer satisfaction metrics.

This position is able to sit remotely. Candidates who live within a 45 mile radius of Boston, MA/Detroit, MI/Denver, CO/Mountain View, CA will be required to work hybrid (2 days per week) out of the office.
What will help you succeed
Minimum Requirements:

• 7+ years of experience in software development leadership, with at least 5 years managing SaaS platform development.
• Experience within a SaaS/Software company.

Preferred Requirements:

• Expertise in SFDC Sales, Service, and Experience Clouds supporting Consumption Selling and Partners, with a history of delivering scalable solutions.
• Strong background in Agile Scrum methodology and DEVSecOps practices.
• Experience leading global teams, with a focus on skill development and cross-regional collaboration.
• Demonstrated ability to align software development strategies with corporate goals while ensuring executive priorities are executed effectively.
• Strong analytical skills, with the ability to measure velocity, quality, and other key development metrics.
• Passion for innovation, staying ahead of industry trends and technological advancements.
• Knowledge of consumption selling models and emerging AI roadmaps.
• Experience integrating automation, AI, and advanced analytics within SaaS platforms.
• Strong stakeholder management skills, with the ability to influence and drive strategic discussions.

Why you will love being a Dynatracer

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Compensation and Rewards
DOE, salary $220K - $245K, plus Health, Dental, Life, STD, LTD, 401K, PTO. Total compensation may vary depending on candidate experience/education and location.