Senior Director, Quality

About Care Access

Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly into communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.

With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all.

To learn more about Care Access, visit www.CareAccess.com.

• Strategic Quality Leadership 
  
  • Work cross-functionally to drive the continued implementation and evolution of Care Access’s enterprise Quality Management System (QMS). 
  • Communicate a cohesive quality strategy aligned with business, legal and compliance, clinical, operational, and technology goals. 
  • Collaborate with senior leadership to ensure quality informs decision-making, risk management, and operational planning. 
  • Partner with Operational Compliance, Product, Privacy, IT, and other functions to ensure seamless integration of quality practices across domains. 
  • Act as a key advisor on quality implications for new technologies, systems, and service models. 
  • Manage, mentor, and develop Quality team members to support professional growth and organizational capability. 
  • Promote a culture of quality by design, accountability, and operational excellence. 
  • Lead through influence to embed quality principles across all Care Access functions. 
• Quality System Governance 
  
  • Work cross-functionally with Operational Compliance, Product, Privacy, and IT teams to align on the application of relevant quality frameworks and sponsor/customer expectations. 
  • Provide subject matter expertise and partnership to ensure quality principles are integrated throughout system design, development, and operational processes. 
  • Support the maintenance and continuous improvement of quality documentation to enable scalability and compliance. 
• Risk-Based Quality Oversight  
  
  • Develop and lead a risk-based quality oversight program that enables proactive issue identification and continuous improvement. 
  • Establish and monitor quality metrics and KPIs to identify emerging risks and areas for improvement. 
  • Drive consistent root cause analysis and CAPA management processes across teams. 
  • Engage with sponsor and client quality teams using a customer service mindset, providing excellent responsiveness, exercising sound judgment, and ensuring timely and effective issue resolution.
• Audit Readiness and Audit Support
  
  • Lead organizational audit readiness activities to ensure consistent preparedness for internal, sponsor, and regulatory inspections. 
  • Oversee coordination and logistics for external audits and inspections across functional areas, ensuring timely and accurate responses. 
  • Provide guidance and leadership in audit conduct, follow-up, and remediation planning. 
  • Partner with Operational Compliance and other stakeholders to ensure lessons learned are integrated into continuous improvement efforts. 
• Leadership, Team Development and Collaboration 
  • Manage, mentor, and develop Quality team members to support professional growth and organizational capability. 
  • Promote a culture of quality by design, accountability, and operational excellence. 
  • Lead through influence to embed quality principles across all Care Access functions. 
• Perform other quality tasks and special projects as assigned. 

• Location: Remote within the United States. This role requires 100% of work to be performed in a remote office environment.
• Travel: This is a remote position with up to 20% travel requirements. Planned travel may be required as part of the role.
• Physical demands associated with this position Include: The ability to use keyboards and other computer equipment.

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match 

Diversity & Inclusion

We work with and serve people from diverse cultures and communities around the world. We are stronger and better when we build a team representing the communities we support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

If you need an accommodation to apply for a role with Care Access, please reach out to: [email protected]