Senior Director - Product Management, Agentic Platform

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do: The Senior Director - Product Management - Agentic Platform will...
Lead the strategy, roadmap, and execution of our next-generation Agentic Platform - the foundational layer that enables multiple application product teams, engineers, deployment teams, and clients to build domain-specific Agentic Applications with speed, reliability, and enterprise-grade safety.
This is a hands-on product leadership role , reporting to the Chief Product Officer . The ideal candidate has previously built AI platforms, agentic frameworks, orchestration systems , or complex ML-centric platform s. They must understand, at a practical level, how large language models behave , how to design agent workflows , and how to manage the lifecycle of prompts, evaluations, safety systems, observability, and multi-tenant deployments.
W e are looking for someone who has personally built or shipped real-world agentic products or platforms at scale.
Responsibilities
Platform Vision & Strategy

• Own the product vision and long-term strategy for the Agentic Platform , from runtime orchestration and prompt management to evaluation frameworks and observability.
• Reimagine ZAIDYN platform foundations in the Agentic era for example Agents for rapid application development/extension of core applications.
• Define how internal PMs, engineers, deployment teams, and clients use the platform across the full lifecycle of agentic application development.

Product Execution & Roadmap Delivery

• Lead end-to-end development of platform capabilities while partnering with Architects, key internal stakeholders and clients .
• Prioritize roadmap based on a measurable impact on both product teams and external clients.
• Define stretch success metrics for the platform and deliver on those on quarterly basis.

Hands-On Product Work

• Write detailed PRDs , prompt specs, eval definitions, and user stories.
• Prototype agentic workflows and demonstrate deep comfort using:
• LLM APIs (OpenAI, Anthropic, Google, Azure, etc.)
• Vector stores & RAG pipelines
• Orchestration frameworks ( LangChain , LlamaIndex , custom frameworks)
• Work closely with designers to shape the user experience for low-code builders. Create their own prototypes or even an MVP in some cases using modern AI tools.

Cross-Functional Leadership

• Partner with Engineering, AI/ML teams, Architecture, Security, and Client teams to deliver platform capabilities.
• Collaborate with Business Application PMs to understand domain workflows and ensure platform adoption.
• Work directly with deployment teams and strategic clients to validate platform usability and customization capabilities.

Quality, Safety, and Reliability

• Own eval strategy (regression, correctness, safety, and performance evaluations).
• Ensure platform meets enterprise-grade SLAs for reliability, cost transparency, safety, and auditability.
• Drive continuous improvement cycles using observability insights and agent telemetry.

Customer & Stakeholder Engagement

• Regularly interface with customers, internal teams, and executive leadership.
• Translate complex technical concepts into clear business-oriented communication.

What you'll bring:

• 15+ years of total experience in technology with 10+ years in technical product management building platforms, and 3+ years of building AI/M L platforms or agentic systems. Experience as a software engineer is valued.
• Experience managing small teams of 5+ Product Managers and scope of managing priorities of 5-10 scrum team's development work.
• Hands-on experience designing or managing:
  • Agentic workflows
  • Prompt engineering and prompt lifecycle management
  • Evaluation frameworks (LLM-as-judge, regression, safety evals)
  • RAG and knowledge integration
  • Multi-agent orchestration or tool-based agents
• Proven ability to architect platform products that support multiple internal product teams and hundreds of enterprise clients.
• Demonstrated experience in:
  • Writing prompts
  • Running experiments
  • Building o r using agent frameworks .
  • Can show an MVP portfolio or share G ithub /other examples of building Agents for personal, playground or professional (that can be shared publicly) uses.
  • Debugging LLM behavior
• Strong technical acumen. Comfortable reading code-level artifacts, working with APIs, and discussing architectural tradeoffs.
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

Preferred:

• Experience building multi-tenant SaaS platforms.
• Background in developer tools, data management systems, ML infrastructure, or enterprise workflow systems.
• Experience in compliance-heavy or regulated industries.
• Prior leadership of platform teams at Director level or higher.
• B.S in Computer Science or equivalent technical degree.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com