Consultant, Digital Products

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
ZS's Digital Products Team partners with clients across industries ( LifeSciences , MedTech, Health Plans, Hospitality and more) to envision, create, and deliver impactful digital products and services. We take a full-stack approach to innovation, build and growth to create technology-powered , evidence-based products that users love and adopt and drive transformative value for our clients and ZS . Our work spans a wide of digital solution archetypes including d igital health products (e.g., patient companion apps, shared decision-making tools, clinical decision support ) , Software-as-a-medical device (SaMD) ( e.g , digital therapeutics, connected devices) , custom digital applications (e.g. enterprise platforms, analytics and reporting tools), AI products (e.g . chatbots and agents ) and CRM products (configurations and custom applications atop CRM platforms) .
Position Overview
Consultant, Digital Customer Engagement & CRM Products is a strategic product manager within ZS's Digital Products Team, responsible for re-imagining how organizations engage customers across the end-to-end journey. This role moves beyond traditional CRM implementation to reimagine and lead digital initiatives that redefine customer experience, commercial effectiveness, and data-driven engagement.
As a senior product leader, you will help shape customer engagement strategies that integrate CRM platforms (e.g., Salesforce, Veeva) into a broader ecosystem of advanced analytics, AI-driven personalization, omnichannel orchestration, and connected customer experiences. You will partner with C-suite and senior client stakeholders to translate business strategy into a compelling vision . You will drive vision and roadmap to value realization, ensuring solutions are user-centric, data-enabled, and built for long-term impact rather than point-in-time configuration.
In addition, you will play a leadership role in expanding ZS's Digital Product Management capability by shaping methods, mentoring talent, driving thought leadership in customer engagement innovation, and contributing to business development efforts that position ZS as a CRM transformation partner .
This role requires a boundary-spanning thinker who can operate at the intersection of business strategy, experience design, data, technology, and organizational change.
What You'll Do:

• Apply product management best practices to design and deliver AI-enabled CRM and digital engagement solutions for Life Sciences clients.

• Lead/support the development of customer engagement strategies aligned to brand, medical, and field commercial objectives .

• Lead discovery sessions and stakeholder interviews to identify unmet needs across HCP, patient, and field journeys.

• Partner with data science and analytics teams to embed next-best-action and personalization use cases into CRM workflows.

• Translate business & user needs into clear product requirements, user stories, and prioritized backlogs.

• Develop key product artifacts (process flows, user journeys, data flows) to drive alignment across cross-functional teams.

• Collaborate with cross-functional teams (engineering, UX, analytics, business stakeholders) to deliver high-quality digital product releases.

• Contribute to client deliverables, thought leadership, and proposal development related to Life Sciences digital transformation initiatives.

• Stay updated on CRM technology trends and industry landscape ( e.g. knowledge of top platforms including Salesforce for Lifesciences, Veeva) best practices to identify opportunities for innovation and competitive advantage.

• Provide regular updates and training to stakeholders and users, supporting effective adoption and use of the CRM system.

What You'll Bring:

• Bachelor's Degree. Master's Degree highly desired or equivalent experience
• 6+ years of experience in product management or similar functions

• Strong understanding of CRM systems (Salesforce, Veeva) and functionalities

• Experience working in/with Lifesciences preferred

• High energy level, with strong facilitation, verbal & written communication skills

• Strong organization, project management and prioritization skills

• Experience leading workshop style meetings to for early discovery and requirements

• Experience working in a client facing, consulting environment

• Experience working in Agile/SCRUM environment
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com
Salary: $160,000.00 - $172,000.00