Senior Director, Logistics - North Region

Our Logistics team provides transport of specimens for over 33 million patients a year at Quest Diagnostics.  The Senior Director partners with functional leaders in the region to ensure seamless transport of patient specimens.  The Senior Director, Logistics will be responsible for daily operations for the North regional business.  This role sets the strategy in alignment with the North region and national logistics team, and partners with key internal stakeholders to design and deploy competitive strategies that drive innovation and continuous improvement in the function. This position reports to the North Regional President.

This position will be based (hybrid) in Marlborough, MA.

Pay Range: $185,000 - $225,000/year + 25% Annual Incentive Plan + Long-Term Incentive 

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. 

Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours 

• Best-in-class well-being programs 

• Annual, no-cost health assessment program Blueprint for Wellness® 

• healthyMINDS mental health program 

• Vacation and Health/Flex Time 

• 6 Holidays plus 1 "MyDay" off 

• FinFit financial coaching and services 

• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service 

• Employee stock purchase plan 

• Life and disability insurance, plus buy-up option 

• Flexible Spending Accounts 

• Annual incentive plans 

• Matching gifts program 

• Education assistance through MyQuest for Education 

• Career advancement opportunities 

• …and so much more! 
   

• Partner and align with the regional leadership team on logistics priorities and strategic goals, including creating a customer-centric high performing team

• Manage and oversee the regional logistics operational performance and ensure continuous improvement of logistics routes and RSR processes & procedures. Identify opportunities for improvement and elimination of non-value-added tasks

• Responsible for leading and managing the Region Logistics team to ensure compliance with all Quest Diagnostics policies and procedures.

• Manage change implementation and control project scope and timeline.  Provides direction and coordination of logistics personnel to ensure project progresses with quality.  Provides support to logistics teams to ensure that new account set-up, route stop issues, pick-up service and route software analysis are consistently reviewed, updated and optimized.

• Partner with Finance on the logistics P&L to drive profitable growth and cost excellence 

• Develop, review and interpret operational reports and metrics used in assessing effectiveness and efficiencies of the business.  Measure and report on projects’ performance and success.

• Partner and align with the National Logistics team in support of priorities and execution of initiatives 

• Effectively translate and communicate organizational objectives to the team. 

• Facilitate alignment with the Lab, patient services and another regional functions in support of streamlined operations and route optimizations.

• Talent development of the logistics team to facilitate strong leadership pipeline 

• Travel within the region to ensure leadership visibility, two-way communication and build a great culture  

• A Bachelor’s degree is required, with a Master’s degree preferred

• A minimum of 10 years of progressive managerial experience in supply chain, logistics or transportation leadership roles and/or a customer support environment.  Prior healthcare logistics experience is a plus

• Experience with Operational Excellence, Lean and Six Sigma certification is preferred, or the ability to successfully complete green belt training is required

• Must be well organized and detail oriented with proven initiative and self-starter skills.

• Demonstrated ability to successfully manage change implementation within a diverse, geographically dispersed team environment and influence team members without direct authority 

• Originate and develop new ideas and concepts to create unique and alternative solutions to customer support problems 

• Good judgment in decision-making even when dealing with complex problems 

• Strong business and financial acumen 

• Strong competency with Microsoft Office Programs (Word, Excel, Access, etc.) is required

• The ability to travel ~50%