Senior Director, Account Management & Partner Strategy

Responsibilities:

Team Leadership & Strategy

• Lead, hire, develop, and coach a team of Strategic Account Directors and Account Managers

• Shape and own the account management strategy, coverage model, and annual and quarterly goals, aligned with company priorities

• Set account planning standards and operating cadence: account plans, executive business reviews, pipeline and forecast reviews, and risk reviews

• Build a strong talent bench through clear expectations, regular feedback, career paths, and succession planning

• Serve as a key member of the commercial leadership team, partnering with Business Development, Marketing, Pricing, Finance, and Legal

Account Management

• Own retention, renewal, and expansion targets for the full client portfolio

• Build and sustain trusted relationships with client executives (VP+ level) at key accounts, positioning Everlywell as a long-term strategic partner rather than a vendor

• Act as player-coach on select high-profile, complex accounts and lead major renewal and expansion negotiations with Legal and Finance

• Drive growth across the portfolio — new programs, populations, lines of business, and markets — in partnership with Business Development

• Forecast portfolio revenue and pipeline monthly in HubSpot and report on performance, risks, and opportunities to the Chief Commercial Officer

• Serve as the executive escalation point for complex client issues, leading cross-functional mitigation plans through to resolution

• Work alongside Project Management, Implementation, Clinical, Product, and Operations to ensure programs are delivered on time, on scope, and on budget with a superior client experience

• Bring the voice of the client into product and commercial roadmaps

Partner Strategy

• Develop and execute Everlywell's partner strategy with digital health and other relevant ecosystem partners (e.g., digital health platforms, care navigation and benefits ecosystem partners)

• Define partner priorities and selection criteria; build and manage the partner pipeline

• Structure partner deals in partnership with Chief Commercial Officer, Finance, and Legal

• Build joint go-to-market plans that tie partnerships to client retention and growth

• Set partner performance metrics, run regular partner business reviews, and manage partner performance

Who You Are:

• 10+ years of account management, client partnership, partnerships, or commercial leadership experience in the healthcare industry

• 5+ years of people leadership, including building and developing high-performing client-facing teams 

• Experience working with health plans required; experience with health plan quality programs (e.g., HEDIS, Star Ratings), at-home diagnostics, or population health a plus

• Track record of owning and growing a multi-million-dollar portfolio of enterprise business, including retention, renewals, and expansion

• Experience building or managing strategic partnerships in digital health or the broader healthcare ecosystem

• Demonstrated success managing executive-level client relationships and leading renewal and expansion negotiations

• Bachelor's Degree required — business or science related field preferred; MBA or advanced degree a plus

Skills & Abilities Required:

• Ability to think strategically and bring structure to team planning and execution

• Ability to empower and develop your team — keeping them focused on the highest priorities

• Highly analytical, strategic thinker and data driven, but also a creative problem solver for complex solutions

• Exceptional executive presence, with strong communication (verbal and written) and presentation development skills — comfortable in the room with client and internal C-suite leaders

• Strong commercial acumen, including contract, pricing, and negotiation experience

• Proven ability to lead cross-functional teams, both internally and externally, to maximize performance without compromising quality, budget, or timelines

• Ability to leverage and use AI with fluency and understanding

• Results-focused and self-motivated, with a flexible and entrepreneurial mindset

• Ability to thrive under pressure and manage multiple high-stakes priorities simultaneously

• Exercises sound judgment and diplomacy with both clients and internal teams

• Prior experience in a fast-paced and evolving environment a plus

• Familiar with HubSpot a plus