Senior Digital Operations Manager

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Summary:
We are seeking a proven, proactive Senior Digital Operations Manager to join our digital team. You will be responsible for leading a highly skilled group of product engineers and technical analysts to monitor, operate and support Cat Digital platforms and critical applications. The ideal candidate will have deep experience in modern IT operations, technical support delivery, and leveraging AI and automation for daily tasks. This role requires strong thought leadership and hands-on technical acumen, with a proactive mindset and sense of urgency to address dealer and customer issues.
What you will do:

• Comprehensive Team Leadership: Conduct team standups, staff meetings, and technical workshops to provide training, mentorship, guidance and rapid decision support
• Business Partner Engagement: Proactively engage with key business partners and stakeholders to report on SLA/SLO metrics, identify improvement opportunities and showcase value delivery
• Problem Solving & Technical Escalation: Be a point of escalation/support for technical issues, roadblocks, risks, and key decisions. Join P1/P2 bridge calls to drive resolution. Summarize technical issues using non-technical language for senior leadership
• Automation, AI & Efficiencies: Lead the investigation and implementation of automation & AI-driven efficiencies to improve detection/correction of issues, while minimizing manual or repetitive operational tasks
• Vendor Management: Hold vendor/supplier partners accountable for value delivery and key performance metrics. Optimize contracts and provide strategic direction for global staffing and resourcing

What you will have:

• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.
• Organizational Leadership: Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.

Top candidates will have:

• Extensive experience leading software development, data engineering, or IT/governance operations
• Hands-on technical experience with cloud (AWS/Azure), Snowflake, coding (Python and/or Java), APIs, and CI/CD pipelines
• In-depth knowledge of ITSM, SLAs/SLOs, ServiceNow, operational metrics, and observability
• Advanced soft-skills (communication, presentation, teamwork) and experience handling business partner expectations and escalations independently
• Recent, demonstrated experience implementing automation and AI for operational efficiencies

Summary Pay Range:
$156,000.00 - $253,560.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
Visa sponsorship is available for eligible applicants.
Posting Dates:
September 3, 2025 - September 14, 2025
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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