Senior Deal Desk Specialist

Hi, we’re Nexthink. We’re not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and helps companies continuously improve their employees’ experience, making them more productive, efficient, and happy at work. We have millions of endpoints deployed, we’ve surpassed $100M in ARR, and we’ve recently secured $180M in Series D financing for a company valuation of $1.1B, but we’re just getting started. ”

We're looking for a Senior Deal Desk Specialist who will strengthen our Global Sales Operations team. Reporting directly to the Head of Sales Operations, you'll work closely with Sales functions worldwide — including Sales, Pre-Sales, Channel, and MSP teams — as well as Finance, Legal, and Security. You'll bring business insight and coaching to the table, helping to increase the velocity of our sales engine.

This is a unique opportunity to join a booming software business in a role that directly shapes business agility and success.

This is a hybrid Position that requires 3 days onsite per week based out of our Boston, MA office.  Candidates MUST live within commutable distance to Boston.

Responsibilities: 

 Own end-to-end management of the Deal Desk, ensuring speed and consistency across the deal lifecycle.

• Manage the deal queue, organize deal reviews, and drive timely decision-making to keep Deal Desk output on track
• Define, measure, and report on Deal Desk SLAs to ensure consistent turnaround and accountability
• Review complex deals and provide recommendations on pricing, positioning, and deal structure
• Serve as the primary point of contact for the Sales team on deal-related questions
• Review and approve partner contract terms in line with company policy
• Facilitate contract reviews and redlining with Legal, Sales, and external parties
• Support the Sales team in responding to RFPs and RFQs
• Maintain clear communication channels and auditable approval records for any deviations from standard terms and conditions
• Help shape and steer pricing and packaging strategy and initiatives
• Document policies and guidelines, and deliver related sales training
• Support cross-functional projects, including new process design and system enhancements

• ​​​​​​5–7 years of relevant experience
• SaaS B2B software industry experience required
• Proven experience supporting Deal Desk operations and complex deals
• Excellent communication skills
• Strong business acumen
• Strong sense of ownership and a results-driven mindset
• Passion for business support, with a willingness to go the extra mile
• Process- and systems-oriented, with strong attention to detail and controls
• Ability to multi-task in a fast-paced environment while meeting tight deadlines
• Strong team player with excellent interpersonal skills
• Understanding of the importance of data management and integrity
• Bachelor's degree required; Master's degree preferred
• Strong command of Microsoft Office

We are nearly 700 employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.