Ready to join a team that’s all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task—it’s a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what’s possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results—for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We’re committed to building an inclusive workplace where everyone feels valued and supported. If you’re looking for a place to match your passion with purpose—and where every day you can make an impact—you’ll find it here.
We are seeking a Senior Customer Success Engineer to join our team. This is a remote opportunity based out of the United States.
Job Summary
Duties and Responsibilities
- Design scalable, solution-oriented architectures aligned to customer environments and business goals.
- Act as a trusted advisor by translating product capabilities into measurable customer outcomes.
- Lead complex troubleshooting and resolution efforts using analytical and customer-centric approaches.
- Serve as a subject matter expert in Imprivata Mobile solutions and integrations.
- Develop and maintain best practices across customer base rooted in real-world use cases.
- Partner with Product, Engineering, Support, and Customer Success Manager teams to improve customer outcomes.
- Provide customer feedback to influence product roadmap and enhancements.
- Proactively identify risks, trends, and opportunities across the customer base.
- Deliver training and enablement to internal teams.
- Maintain documentation and activity tracking in systems such as Salesforce or Gainsight.
- Other duties as assigned and required.
Required Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field.
- 7+ years in technical consulting, customer success engineering, or system integration (preferably in healthcare IT).
- Hands-on experience with Mobile Device Management (e.g., Workspace ONE, Microsoft Intune, Jamf Pro, MobileIron, MaaS360).
- Strong technical aptitude across mobile, identity, and enterprise environments.
- Ability to clearly articulate product value to both technical and non-technical audiences.
- Proven ability to align technical solutions to business outcomes.
- Strong analytical and problem-solving skills.
- Experience working cross-functionally in a customer-facing environment.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight).
- Familiarity with mobile ecosystem tools and platforms:
- Apple Business Manager, VPP, Google Managed Play
- iOS and Android operating systems, including shared device configurations
- Knowledge of identity and access technologies:
- Active Directory / LDAP
- Identity Management and Single Sign-On (SSO)
- Understanding of enterprise security and SaaS environments.
- Experience supporting physical device deployments.
This position offers a total compensation range of $115,000.00 to $152,000.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata’s benefit offerings can be found here. This range represents the high and low end of Imprivata’s compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate’s location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Imprivata Waltham, Massachusetts, USA Office
480 Totten Pond Rd, Waltham, MA, United States, 02451
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