Senior Clinical Advisor - Client Product Business Strategy (Pharmacist)

Caremark is hiring a Senior Clinical Advisor - Client Product Business Strategy to deliver complex, customer-specific solutions through adaptability, speed, and cross-functional collaboration—grounded in the CVS Health values. This role will have a primary focus on advancing the myPBM platform. 

In this role, you’ll serve as a strategic leader for key customer relationships and a close partner to PBM teams. You’ll engage regularly with internal stakeholders and external customers—including executive leadership—to align priorities, remove barriers, and deliver measurable outcomes. 

You’ll be accountable for managing customer relationships as they relate to systems and processes across multiple workstreams. Strong clinical expertise is essential—you’ll partner closely with clinicians across teams and with customers to understand the impact of clinical changes and design solutions that meet clinical needs while protecting operational excellence. 

Success in this position requires strong influence and the ability to mobilize diverse teams toward shared goals. 

You’ll make an impact by: 

• Partnering with Account Teams, Technology, Operations, and other stakeholders to deliver on customer needs. 

• Serving as the go-to expert on key processes and systems—translating complexity into practical solutions. 

• Applying your clinical expertise to influence strategy, communication, data analysis, project work, and customer interactions. 

• Leading issue resolution, escalations, and corrective action plans across teams. 

• Demonstrating and communicating the value of our partnership to customers. 

• Supporting new technology implementations with a focus on clinical intent and PBM strategy. 

• Creating and delivering materials on strategy, responsibilities, metrics, and performance. 

• Acting as a clinical expert in process and technology to build customer confidence. 

• Driving continuous improvement through creative problem-solving and disciplined execution. 

• Building engagement through recognition, feedback, coaching, and development. 

• Owning team outcomes through mentoring, accountability, and strong day-to-day leadership. 

• 5+ years of pharmacist experience in customer relationship management (or equivalent client-facing experience) 

• Active, unrestricted pharmacist license 

• Knowledge of PBM system technology 

• Critical thinking and problem-solving skills, including root cause analysis and solution design 

• Demonstrated ability to partner effectively across business units to improve member, provider, and customer experience 

• Strong leadership, organization, prioritization, and communication skills 

• Resourcefulness and confidence in learning complex material quickly 

• Excellent written and verbal communication skills, including presenting to peers, all levels of personnel, and customers 

• Demonstrated understanding of the role of UM in managed care environment

• Ability to read, analyze, and interpret business correspondence, technical procedures, regulations, budget performance, and key metrics 

• Strategic mindset with a track record of driving long-term goals and priorities 

• Willingness to travel to customers for meetings, internal meetings, and other events as directed 

• Deep understanding of myPBM platform and capabilities 

• Experience supporting customers using PBM technology 

• Understanding of IT processes for business implementations and ongoing maintenance