Senior Claims Specialist/Claims Technical Director - Great American Risk Solutions

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

Great American Risk Solutions writes a diverse portfolio of primary and excess property and casualty business, with a strong focus on surplus lines and specialized market solutions. Working closely with leading wholesale brokers, the team delivers creative underwriting and claims solutions for complex risks across the country. Risk Solutions is recognized for its collaborative culture, bringing together underwriting, claims, and shared services professionals to achieve outstanding outcomes for policyholders and business partners. The organization values integrity, accountability, continuous development, and a commitment to delivering exceptional service in an evolving marketplace.

Position Overview

Great American Risk Solutions is seeking an experienced Senior Claims Specialist/Claims Technical Director to manage a complex nationwide portfolio of commercial casualty claims with a primary focus on construction-related exposures, including New York contractor claims and New York Labor Law matters. This highly technical role requires strong coverage analysis, litigation management, and claim resolution expertise across primary and excess casualty programs.

The successful candidate will handle a manageable pending inventory, allowing for deeper claim involvement and strategic oversight of complex files. This position offers the opportunity to work alongside an industry-leading claims organization, including access to dedicated coverage counsel and technical claim resources that support sound claim decisions and superior outcomes. 

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, candidates located in Cincinnati for this role are expected to be on-site four days a week, with the flexibility to work one day remotely. Core in‑office days are Tuesday–Thursday, with the fourth day determined by business needs. Qualified candidates located outside of the greater Cincinnati area will be considered to work remotely with travel to Cincinnati as needed.

Essential Job Functions & Responsibilities

• Manage a portfolio of complex commercial casualty claims, including construction defect, construction site accident, contractor liability, premises liability, and excess/umbrella exposures.

• Investigate, evaluate, and resolve claims involving significant damages, complex liability issues, and extensive litigation.

• Analyze policy coverage and prepare detailed coverage position letters, reservation of rights letters, and coverage determinations.

• Handle New York contractor claims, including claims involving New York Labor Law exposures and related construction liability matters.

• Direct litigation strategy in partnership with defense counsel, attending mediations, arbitrations, depositions, settlement conferences, and trials as appropriate.

• Establish and maintain appropriate reserves, ensuring accurate claim valuation and timely reserve recommendations.

• Evaluate liability, damages, risk transfer opportunities, and exposure throughout the life of a claim.

• Collaborate with underwriting, legal, and other internal stakeholders to ensure consistent claim handling and strong customer service.

• Communicate complex claim developments, coverage positions, and litigation strategies effectively with insureds, brokers, attorneys, and business partners.

• Monitor claim trends and identify potential exposure issues impacting overall portfolio performance.

• Maintain compliance with company procedures, regulatory requirements, and industry best practices.

• Maintain required adjuster licenses and complete continuing education requirements.

• Support team initiatives and contribute technical expertise to complex claim discussions and claim handling excellence.

Job Qualifications

• Bachelor's degree or equivalent combination of education, training, and relevant claims experience.

• Generally, 8+ years of commercial casualty claims experience, including significant exposure to construction-related claims and litigated matters.

• Experience handling New York contractor claims and familiarity with New York Labor Law exposures strongly preferred.

• Demonstrated expertise in coverage analysis, coverage position drafting, and complex claim investigation and resolution.

• Extensive litigation management experience, including working closely with defense counsel and managing claims through trial, mediation, or arbitration.

• Exceptional written, verbal, and interpersonal communication skills with the ability to explain complex coverage and claim issues clearly.

• CPCU designation or other advanced insurance credentials preferred.

Business Unit:

Salary Range:

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.