Senior Business Systems Analyst – Jira Platform & Governance

Are you ready to make an impact at DTCC? 

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. 

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role: 

The Strategic Management & Governance family serves as a dedicated technology partner advancing the firm’s business capabilities by establishing scalable, well governed platforms and processes. Within this group, the Jira Business Systems Analyst plays a critical role in enabling enterprise delivery teams by ensuring Jira is configured, governed, and evolved to meet business, regulatory, and operational needs.

Your Primary Responsibilities: 

Jira Requirements & Functional Analysis

• Elicit, analyze, and document business requirements for Jira platform enhancements, including new workflows, issue types, custom fields, screens, permissions, and automation rules
• Own the definition of functional specifications for Jira solutions, ensuring requirements are clear, testable, and aligned to enterprise standards
• Define acceptance criteria and “definition of done” for Jira‑related stories to support effective development and testing.

Workflow, Process & UX Design

• Design and document end‑to‑end Jira workflows that support delivery, governance, and audit needs (e.g., approvals, change management, release tracking)
• Create and maintain process flow diagrams and workflow visualizations demonstrating how users interact with Jira across delivery stages
• Partner with stakeholders to improve usability, consistency, and adoption of Jira across projects, 
• applying standard patterns where appropriate and justified deviations when necessary

Collaboration & Delivery Support

• Partner closely with product managers, Jira administrators, developers, and delivery teams to review solution designs, clarify business intent, and ensure alignment with platform strategy and enterprise standards
• Participate in story grooming, backlog refinement, sprint planning, and other Agile ceremonies supporting Jira platform delivery
• Review development estimates, sequencing, and dependencies with delivery teams and stakeholders to support effective planning and execution

Testing, Validation & Release Support

• Provide functional input into System Integration Testing (SIT) and User Acceptance Testing (UAT) plans and scripts to ensure business scenarios are fully validated
• Review test results and defect findings related to Jira configurations and integrations
• Support UAT execution by triaging issues, clarifying requirements, and validating fixes prior to production deployment

Governance, Risk & Controls

• Identify gaps in existing Jira processes and recommend solutions to reduce manual effort through automation, improve data quality and auditability, and strengthen approval and traceability controls
• Ensure Jira configurations support risk management, compliance, and governance requirements, escalating risks and concerns as appropriate
• Contribute to and maintain Jira platform documentation, including standards, guidelines, and usage patterns

Qualifications:

• Minimum of 6 years of Business Systems Analysis or related experience, preferably supporting enterprise platforms or tools
• Bachelor’s degree preferred or equivalent practical experience
• Experience working with Jira (Data Center and/or Cloud) in a platform, enablement, or governance capacity is strongly preferred

Talents Needed for Success:

Platform & Analysis Expertise

• Strong command of Jira configuration and design concepts, including workflows, issue types, field configurations, validation rules, permissions, and automation
• Proven ability to translate complex business needs into clear, actionable, and testable functional requirements
• Experience designing enterprise‑grade processes that balance usability, governance, auditability, and control

Ways of Working

• Fosters a culture of trust, transparency, and accountability
• Actively stays current on Jira capabilities, Agile practices, and platform best practices
• Invests time in mentoring and coaching peers and partners

Collaboration & Communication

• Builds strong, collaborative relationships across technology and business teams
• Communicates clearly and proactively, ensuring stakeholders remain informed, aligned, and able to make timely decisions. 

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.