Senior Administrative Assistant

Location Designation: Hybrid - 3 days per week
Role Overview
At New York Life, Agency is the distribution engine of the Foundational Business, built on a career agency model that recruits, develops, and supports more than 12,000 agents. Agency leadership drives field performance and development across 100+ General Offices.
The Senior Administrative Assistant will provide comprehensive administrative support to several VPs in Agency, as well as assist with departmental engagement initiatives and other administrative duties as needed. This role requires excellent organizational and communications skills, strong attention to detail, discretion in handling confidential information, well developed customer service acumen and the ability to multitask and meet demanding deadlines.
What You'll Do

• Serve as a primary point of contact by answering calls, assisting with inquiries, and routing messages as needed
• Provide day-to-day administrative support to the Vice President, including managing emails and maintaining organized files and records
• Manage and coordinate the VP's calendar, scheduling meetings and helping to prioritize commitments
• Arrange domestic and international travel, including itineraries and logistics
• Prepare, reconcile, and submit travel and business expenses accurately and on time, along with other expense support as needed
• Coordinate meetings and events by scheduling, reserving rooms, setting up Teams or video calls, ordering meals, and preparing materials
• Maintain organized recordkeeping and file management, including document creation, storage, and disposition
• Track and follow up on requests or inquiries to ensure timely and thorough resolution
• Use Microsoft Office tools (Outlook, Teams, Word, Excel, PowerPoint; Access a plus) and leverage AI (ChatGPT, Copilot) to support daily work and team efficiency

What You'll Bring

• Degree preferred or work experience
• Previous experience in Financial Services is required
• Familiar with the infrastructure of the Foundational Business and can route inquiries to the right place quickly within and outside of the division
• Knows Company policies and procedures and can resolve routine inquiries for staff quickly and correctly
• Demonstrates a strong sense of urgency
• Possesses a clear understanding of priorities
• Good oral and written communication skills
• Must be discreet in handling confidential information
• Must be a team player

Pay Transparency
Salary Range: $60,500-$86,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93878
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