Senior Account Services Manager

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

We're looking for a strategic and detail-oriented Senior Manager to lead Account Services on our Brand Experience team. This is a unique opportunity to help shape creative and content that spans the entire buyer’s journey - from awareness to advocacy – delivering clarity, consistency, and impact at every touchpoint.

This role reports directly to the Senior Director, Global Brand, Creative, and Content, and serves as a critical connection point between marketing stakeholders and our internal creative and content teams. You’ll help bring structure and discipline to how work flows through the team, ensuring projects move efficiently from concept to execution and are delivered on time, on brief, and to the highest standards.

The ideal candidate is a proactive and thoughtful problem solver who:

• Builds trusted relationships with stakeholders and creative peers
• Communicates with clarity across all levels of the organization
• Can translate complex requests into clear, actionable strategies
• Brings energy, organization, curiosity, and a commitment to excellence to every project.

Key Responsibilities

• Lead the intake process by reviewing and validating requests for clarity, completeness, and strategic alignment - setting up downstream teams for success.
• Act as a strategic liaison between internal stakeholders and the creative and content teams - ensuring requests are well scoped, aligned to business goals, and thoughtfully structured before work begins.
• Partner with creative and content leads to ensure deliverables are strategically aligned, on-brand, and relevant to key audiences across the customer journey
• Provide proactive stakeholder management -- facilitating reviews, clarifying feedback, and maintaining alignment from kickoff through delivery.
• Establish and evolve strategic frameworks, SLAs, and feedback processes that enable high-quality, efficient creative execution.
• Drive visibility across key programs by surfacing dependencies, clarifying priorities, and supporting informed decision-making.
• Collaborate with the creative operations leads to ensure work is resourced appropriately and execution teams are set up for success.
• Drive the planning and facilitation of creative and brand reviews, ensuring the right stakeholders are engaged at the right moment to provide meaningful and timely input.
• Uphold high standards for brand expression, creative clarity, and operational discipline across all deliverables.

#LI-JA1

• 7+ years of experience in account management, preferably within both in-house and agency environments.
• Experience managing complex stakeholders and aligning cross functional teams
• Strong understanding of creative and content workflows across all touchpoints
• Exceptional communication skills - clear, concise, and audience-aware
• Highly organized with strong attention to detail and deadline discipline
• Skilled at navigating ambiguity and bringing structure to complex asks
• Familiar with project and collaboration tools (Monday.com, Jasper, Teams, PPT etc.)
• Commitment to quality, clarity, and brand consistency across deliverables

CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. 

We are unable to sponsor or take over sponsorship of employment Visa at this time.

The salary range for this position is $105,000 – $145,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.