Senior Account Executive

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
As a Senior Account Executive on our content management team, you will gain exposure to top tier brands while working with teammates and cross-functional teams that bring a wealth of knowledge to each project. You will be supported by an Associate Account Executive, giving you the opportunity to manage and mentor lower-level team members.
We are seeking someone with a passion for driving success through our people, process, and technology. You will support the cross-functional team in pioneering best practices and innovative processes that further our brand and elevate our ways of working within our content management system. You will regularly collaborate closely with cross-functional teams across the agency to gain a full understanding behind the strategies, creative, and metrics that go into each project of varying complexity.
You are an analytical problem-solver, diligent, and enjoy solving complex problems.
RESPONSIBILITIES

• Lead the charge as a critical cross-functional connector as we integrate new tools and create new processes
• Coordinate and lead day-to-day responsibilities of delivery of client's programs within the content management process
• Coordinate content management product experience and enhancement workflows - keeping teams on track for acceptance criteria review and approval
• Support Project Management team manage product defect and software release testing
• Create and maintain delivery to scope, identifying risks and developing contingencies
• Build and maintain client relationships b ased on trust, success, and product/process expertise
• Lead and evolve our content management product, use cases, and training documentation with cross-functional leads; build strong relationships and partnership with cross-functional partners including Creative, Content Operations, Data, and Project Management
• Manage programs with varying deadlines and manage and prioritize several projects simultaneously
• Support new idea feasibility and problem solve alternate solutions, in partnership with Account Director

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 3 - 5 years of experience in relevant account management position
• Prior experience in digital or product development is strongly preferred
• Familiarity with project/task management tools such as Jira and Airtable
• Experience with product development, user acceptance criteria, and functional specs
• Experience with digital content assets & web-based content management systems
• Desire to deliver innovative solutions, executional excellence, and process optimizations
• Adept at anticipating client needs and offering innovative solutions
• Comfortable with a certain level of project ambiguity, and the flexibility to handle a changing environment
• Versed in leading, establishing and motivating team members across multiple business lines to improve overall delivery and streamline efficiencies
• Resourceful and solution-oriented
• Ability to quickly adapt and evolve with new technology and tools
• Self-motivated and proactive with superior organization skills and stellar attention to detail
• Excellent written and oral communications skills

Starting salary between $70,000-80,000 annually
TOTAL REWARDS
Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:
Our commitment to rewarding results
Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers'-and our company's-success.
THERE'S MORE...
Generous medical, dental, vision and other great benefits
Paid parental and medical leave programs
401(k) with a company match component and profit sharing
15 days of paid time off plus company holidays
Hybrid work model
Tuition reimbursement and student loan repayment assistance
Inclusive employee resource groups
EQUAL OPPORTUNITY EMPLOYER
We are an equal opportunity employer, and we value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
RECRUITING AGENCIES
tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.
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Nearest Major Market: Chicago