Salesforce Product Manager

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,300+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
Salesforce Product Manager
What You'll Do
In this role, you'll be pivotal in enhancing and optimizing SharkNinja's Salesforce and associated platforms to deliver a seamless consumer experience, specifically by:

• Developing and executing the product strategy and deliverables for Salesforce Commerce Cloud, OMS, Service Cloud, and Agentforce, ensuring a unified and frictionless consumer experience across all digital touchpoints and creating seamless integrations with other CX systems.

• Collaborating with CX operations, Logistics, Marketing and Digital Technology teams to define the product roadmap, prioritize features, and align with SharkNinja's consumer experience goals.

• Leading the end-to-end definition, design, development and deployment of Salesforce platforms, ensuring scalability, performance, and alignment with SharkNinja's consumer objectives.

• Acting as the main point of contact for Salesforce-related activities, building strong relationships with internal teams and vendors to ensure seamless integration and functionality.

• Driving consumer satisfaction by enhancing order management, service delivery, and personalized consumer interactions across digital channels.

• Owning and managing change initiatives and training programs to ensure successful adoption and optimization of Salesforce platforms within the CX team and across the organization.

What You'll Bring

• 5+ years of product management experience, ideally within a D2C eCommerce or consumer experience environment.

• Expertise in Salesforce platforms, including Salesforce Commerce Cloud, OMS, Service Cloud, and Agentforce, with hands-on experience in creating and implementing solutions, optimizations, and integrations.

• Salesforce certifications are highly desirable.

• A bachelor's degree in business, IT, or a related field is preferred.

• Proven experience managing product roadmaps, defining product features, driving development of and working in Agile development environments.

• An ability to completely own the platforms for the Cx team, including hands on configuration through to definition of strategy and project management.

• Strong analytical skills with experience using Salesforce reporting tools to track KPIs and improve platform performance.

• Excellent collaboration and stakeholder management skills, with the ability to influence across departments and lead conversations with vendors.

• Strong communication skills, with the ability to engage stakeholders at all levels of the organization.

Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/
For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/
For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]