Salesforce Developer

SUMMARY 

The Salesforce Developer will play a key role in maximizing the efficacy of the enterprise-wide CRM for Kraft Sports + Entertainment, whose member companies include the New England Patriots, the New England Revolution and Gillette Stadium. The Salesforce Developer will work closely with the KSE CRM team to help translate business needs into effective and scalable products within Salesforce, and be responsible for the design, development, testing and implementation work of customizations, applications, extensions, and integrations to Salesforce (Sales Cloud, Service Cloud, CPQ).

DUTIES AND RESPONSIBILITIES 

1. Serve as primary Salesforce developer and subject matter expert
2. Develop, implement, and maintain Salesforce customizations, applications, extensions, and integrations
3. Develop intuitive user interface (UI) using Visualforce, Lightning Web Components, JavaScript and JQuery technologies
4. Support Salesforce declarative development, including but not limited to flows, validation rules, complex formulas, lightning record pages, custom objects and custom record types.
5. Gather technical requirements and proactively ask questions to understand potential downstream impacts of software changes made before changes are implemented. 
6. Implement backlog enhancements and feature requests in accordance with upcoming software release schedules and business needs
7. Identify the sources of data that feed the CRM system (data warehouse, Marketo, phone system, SMS-MMS, etc.) and partner with third party vendors as needed to pull in relevant data to inform sales and marketing strategies
8. Stay up to date on all Salesforce product releases, system updates and best practices to steer new customizations and integrations.
9. Identify when re-prioritizing action items are required given the fluctuating nature of the business, and adhere to strict project timelines
10. Understand complex data models and ensure changes in those models are scalable and efficient
11. Design, code, test, debug, package and deploy quality, scalable and well documented solutions on the Salesforce platform
12. Create and maintain documentation on processes, policies, application configuration and help create related materials for users as the application evolves
13. Coordinate release activities for all phases of delivery including but not limited to review of roadmap priorities, release scope, test planning, user acceptance testing (UAT) signoff and production readiness
14. Special projects and assignments as business dictates
15. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA

SUPERVISORY RESPONSIBILITIES 

• This position has no supervisory responsibility

SKILLS AND QUALIFICATIONS 

• BA/BS degree in Computer Science, Engineering, or related technical field
• 3-5 years of development experience in Sales Cloud and/or Service Cloud
• Strong familiarity and experience with Salesforce.com design patterns, development practices, and deployment best practices
• Experience with Apex coding best practices, Visualforce, and the Lightning Web Component Framework

• Experience with APIs and Integrations
• Experience working on an Agile development team
• Experience implementing Salesforce configuration changes including Flow, fields, page layouts, automations, triggers, record types, dashboards and reports
• Experience with JIRA or other product development tools
• Experience with Salesforce CPQ and Marketo preferred
• Experience working with ticketing databases (Ticketmaster Archtics) preferred
• Must have strong teamwork and relationship management skills, working effectively with all personnel to support a strong, unified culture
• Must be effective with a variety of communicative modes (verbal, non-verbal, and written) and be attuned to others through strong, active listening skills
• Must be able to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption
• Must possess a strong ability to manage multiple priorities efficiently and effectively, meeting project deadlines and business needs
• Must have attention to detail and focused concentration
• Must be able to learn new tasks and complete tasks independently
• Must be able to make timely decisions in the context of the workflow
• Must possess strong organizational skills, ability to multi-task and responsiveness

PHYSICAL DEMANDS 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT 

• Normal office environment.

CERTIFICATES, LICENSES, REGISTRATIONS 

• Salesforce Administrator certification preferred
• Platform Developer certifications preferred

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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