The Salesforce Administrator supports and enhances the Salesforce ecosystem, drives operational efficiency, manages user support, and ensures data quality through collaborative initiatives.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
As a Salesforce Administrator, you will play a key role in supporting and enhancing our Salesforce ecosystem while helping drive operational efficiency across the business. This role sits at the intersection of systems administration, user support, and process improvement, translating business needs into scalable Salesforce solutions that improve data quality, automation, and user experience.
You will partner closely with Operations, Sales, Strategy, Finance, and other cross functional teams to support Salesforce initiatives, troubleshoot issues, and implement enhancements that align with business processes and operational goals.
This role requires strong technical administration skills, attention to detail, and the ability to manage competing priorities in a fast paced environment.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Salesforce Administration & Support: Own day to day Salesforce administration and user support, including troubleshooting issues related to access, automation, workflows, and data integrity. Configure and maintain Salesforce features including objects, fields, page layouts, validation rules, record types, Lightning pages, and Flows. Manage user access, profiles, roles, permission sets, and overall security configuration while supporting sandbox management, testing, and release deployments.
- User Enablement & Training: Serve as a primary point of contact for Salesforce users through Slack and ticketing systems. Support user training initiatives by maintaining documentation, FAQs, and enablement materials. Communicate system updates, enhancements, and process changes to end users to support adoption and a strong user experience.
- Data Management & Reporting: Support data quality and operational reporting through data imports, updates, cleanups, audits, and validation activities. Build and maintain reports and dashboards that provide visibility into pipeline performance, operational metrics, and business insights. Assist with troubleshooting data flow and third party integration issues.
- Project Support & Process Improvement: Support Salesforce enhancement requests and operational initiatives from intake through delivery. Gather and document business requirements, assist with testing and user acceptance validation, and maintain accurate tracking of work within ticketing systems. Identify opportunities to improve workflows, automation, and operational processes through scalable solutions and continuous improvement efforts.
- Cross-functional Collaboration: Partner closely with Operations, Sales, Strategy, Finance, and other stakeholders to support Salesforce-related initiatives and ensure alignment across business processes. Communicate timelines clearly, manage competing priorities effectively, and escalate risks or blockers when appropriate.
- AI Orientation: Apply AI and automation tools to improve efficiency, streamline workflows, and support operational effectiveness as part of day to day work.
Minimum Requirements:
- 2+ of Salesforce Administration experience with hands-on experience supporting business users in a fast paced environment.
- Salesforce Platform Administrator certification required.
- Strong troubleshooting, analytical, and problem solving skills with high attention to detail and data accuracy.
- Excellent written and verbal communication skills with the ability to collaborate effectively across technical and non technical teams.
- Strong understanding of Salesforce objects, relationships, and data model design.
- Hands on experience configuring Lightning Experience, validation rules, formulas, Lightning pages, and maintaining record-triggered and screen Flows.
- Experience with user management, profiles, roles, permission sets, and Salesforce security models.
- Experience with Salesforce reporting, dashboards, and data management activities including imports, deduplication, cleanup, and validation.
- Familiarity with sandbox environments, testing processes, and release management practices.
- Experience supporting third party Salesforce integrations such as Outreach, Gong, Ironclad, or similar tools.
- Ability to manage multiple priorities and operate effectively in a fast paced, high demand environment.
Preferred Requirements:
- Experience in a B2B SaaS or Revenue Operations environment.
- Experience with tools such as Jira, Lucidchart, Slack, Excel, Tableau, and Google Sheets.
- Exposure to Agentforce or similar AI enabled Salesforce tools.
- Additional Salesforce certifications, including Salesforce Platform Administrator II.
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $86,200-101,400. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch Boston, Massachusetts, USA Office
One Beacon Street, Boston, MA, United States, 02108
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