Jobs at Fetch

Leads the Customer Experience Insights function, transforming user feedback, support interactions, behavioral analytics, and business data into product recommendations. Establishes operating models, develops insight analysts, influences product strategy, defines outcome metrics, builds knowledge systems, and partners with Product, Engineering, and Growth Marketing. The role connects user experience improvements with measurable business outcomes while using AI and advanced analytics to identify friction and improvement opportunities.

Analyze qualitative and quantitative customer feedback, behavioral data, and operational metrics to identify user pain points and root causes. Develop dashboards, KPIs, reporting, and measurement frameworks; quantify experience impacts; and provide evidence-based recommendations. Partner cross-functionally with Product, Engineering, Marketing, Data, and Support leaders to influence prioritization, evaluate initiatives, and improve customer satisfaction, usability, loyalty, adoption, and support demand.

Own strategic sourcing for difficult technical and product searches across Engineering, AI, Data, Product, Design, and leadership. Build talent maps, market intelligence, search strategies, and passive-candidate engagement plans. Partner with recruiters and hiring leaders to calibrate profiles, diagnose pipeline issues, influence search direction, and improve hiring quality and speed using data, AI, automation, and sourcing technology.

Own full-cycle recruiting for business-critical roles across Sales, GTM, Finance, Marketing, Strategy & Operations, People, and other corporate functions. Partner with hiring leaders, develop sourcing and assessment strategies, evaluate candidates, manage offers and closing, provide market intelligence, improve interview processes, and use recruiting data, AI, automation, and technology to strengthen hiring outcomes.

Source and engage high-caliber candidates for business and technical roles across Sales, GTM, Finance, corporate functions, Engineering, AI, Data, Product, and Design. Build talent pipelines, market maps, and search strategies; analyze pipeline data; develop differentiated outreach; partner with recruiters and hiring leaders; and use AI, automation, sourcing technology, and talent intelligence to improve hiring outcomes.

Leads mid-market client relationships, retention, renewals, upsells, and revenue growth. Owns account and pod targets, manages executive partnerships, oversees campaign delivery and reporting, translates performance data into recommendations, and facilitates onboarding and QBRs. Collaborates cross-functionally to optimize client outcomes, uses AI and automation to improve workflows, mentors team members, supports hiring, and ensures accurate billing and revenue actualization.

Own Fetch’s executive operating system in partnership with the COO. Build and manage performance metrics, OKR frameworks, leadership cadences, reporting infrastructure, decision processes, and executive communications. Drive cross-functional alignment, accountability, and execution across high-priority initiatives while synthesizing complex inputs into actionable recommendations for senior leadership.

Evaluate LLM and automation outputs for accuracy, consistency, and reliability; create annotations and training datasets; research ambiguous cases; support product recognition and classification models; and use AI tools to improve operational efficiency. The role also involves maintaining model and catalog quality through mapping and classification work.

Own the Expanded Core business P&L, financial models, forecasts, reporting, and data infrastructure. Lead monthly, quarterly, and annual forecasting, variance analysis, SQL-based data validation, and strategic business analysis. Partner with leaders on investment, headcount, expense, margin, and ROI decisions, translating financial performance into narratives for executives, investors, and board forums. Mentor junior finance team members while operating independently in a fast-paced environment.

Support Fetch’s privacy and data governance program under Corporate Counsel, Privacy. Responsibilities include documenting data discovery exercises, mapping data flows, maintaining data inventories, reviewing legal and technical documentation, and communicating project updates. The three-month remote internship begins in January 2027 and requires 12–15 hours per week. The intern will gain exposure to privacy compliance, data governance, and in-house legal operations at a consumer technology company.

Develop and maintain fraud operations SOPs, decision guidance, workflows, and documentation. Identify process gaps, analyze operational data and trends, coordinate process changes, and collaborate with Product, Engineering, Data, QA, Training, Support, and other teams to improve fraud review consistency, scalability, and efficiency. Support audits, retrospectives, training readiness, and post-launch follow-up for operational improvements.

Lead and develop a software engineering team responsible for expanding game discovery and rewards across Fetch’s mobile and backend experiences. Own roadmap delivery, translate product goals into technical plans, guide architecture and code quality, manage dependencies, and ensure scalable, reliable, observable systems. Partner cross-functionally, communicate risks and tradeoffs, improve team processes, and support engineers in using AI-assisted development tools.

Own sales enablement for SMB and Mid-Market teams by developing segment-specific sales motions, onboarding, playbooks, training, coaching tools, and package guidance. Partner with Sales, Product Marketing, Revenue Operations, and other stakeholders to simplify offerings, improve seller readiness, and reinforce field adoption. Use performance data, call insights, Gong, Salesforce, and AI-enabled workflows to measure proficiency, identify gaps, and improve productivity, conversion, and deal velocity.

Lead product design for Fetch’s Receipt & Rewards experience, connecting receipt capture, account linking, recognition, matching, and rewards. Define design strategy for complex, AI-enabled systems; improve usability, accessibility, trust, and experience quality; and balance user needs, data quality, business goals, and technical constraints. Partner with Product, Engineering, Research, and Data Science, drive cross-functional alignment, shape multi-quarter initiatives, and mentor designers.

Review user accounts and transactions to detect fraud using internal tools and SOPs. Make accurate, high-volume case decisions, escalate exceptions, meet productivity and quality KPIs, track time, and work weekends.

Lead Fetch’s U.S. benefits and wellness strategy, including healthcare, retirement, leave, accommodations, compliance, fiduciary governance, vendor management, analytics, and financial oversight. Build scalable infrastructure for a distributed workforce, advise executives on cost and coverage trade-offs, lead a benefits team, and partner with Total Rewards, Finance, Legal, Payroll, and People teams. Provide support on compensation strategy and escalations while ensuring transparent employee communications and strong regulatory controls.

Develops insight-led creative strategies, commercial narratives, pitches, positioning, packaging, and go-to-market plans for Fetch’s brand partners and platform capabilities. Partners with Sales, Product, Marketing, GTM, Creative, and Business Experience teams to create scalable offerings, lead workshops and executive presentations, build strategic frameworks, and mentor junior strategists. The role connects consumer insights, cultural trends, business priorities, and product capabilities to revenue-generating opportunities.

Own deal desk operations for complex revenue agreements, ensuring accurate contract setup, billing, revenue recognition, compliance, and data integrity across Salesforce, NetSuite, and related systems. Partner cross-functionally with Sales, Finance, Billing, Revenue Recognition, Implementation, and Systems teams throughout the Quote to Cash lifecycle. Manage credit evaluations, operational controls, process improvements, and two offshore Order Management resources.

Lead the strategy, roadmap, and lifecycle evolution of Fetch Play, expanding rewarded gaming into non-gaming apps. Own the user journey from discovery and installation through engagement, retention, and reward payout. Define KPIs, run experiments, develop personalization and native engagement mechanics, optimize reward economics, and manage fraud and attribution risks. Align Engineering, Design, Data, Marketing, Partnerships, and senior leaders while mentoring product managers and driving scalable consumer growth.

Leads analytical and scientific strategy for Fetch’s Play and Rewarded Apps businesses. Develops predictive and machine learning models, experimentation frameworks, causal analyses, feature pipelines, and measurement systems using Python and SQL. Partners with Product, Marketing, Engineering, and business leaders to improve monetization, engagement, retention, personalization, and marketplace outcomes. Translates complex findings into strategic recommendations, mentors data scientists and analysts, and establishes analytical best practices.