SVP - Customer Success and Services
First, what is low-code? Low-code is a visual approach to software development that enables you to abstract and automate every step of the application lifecycle. Gartner predicts that “by 2024, low-code application development will be responsible for more than 65% of application development activity.” Mendix is repeatedly ranked a Leader in analyst reports from Gartner and Forrester. In the 2021 Gartner® Magic Quadrant for Multiexperience Development Platforms, Mendix placed at the very top of the Leaders quadrant.
Mendix, the global leader in enterprise low-code, was created to promote collaboration between Business & IT teams. Thousands of forward-thinking companies around the world like Ford Auto, Rabobank Netherlands, Zurich Insurance, and Red Bull, can unleash their best ideas faster with the help of the Mendix Platform.
Siemens is a Top 10 Global Software Company and a leader on Fast Company’s Most Innovative Companies in the World! With the acquisition of Mendix in 2018, Siemens Digital Industries Software is driving transformation to enhance the digital enterprise where engineering, manufacturing and electronics meet the future of innovation. Mendix employees have the opportunity to work in a hyper-growth environment with the support of Siemens’ unbeatable market position and resources.
SVP of Customer Success and Services
The Senior Vice President, Customer Success and Services, is responsible the health and status of all current customers, as well as the enablement and deployment success of new and expanding customers globally. Customer Success teams are tightly aligned with both the Sales teams as well as the Expert Services teams, and the Services teams are driven to support direct customers and channel partners alike. The SVP is expected to work cross functionally and collaborate with the sales, marketing, partners, training/enablement, and operations teams to support a collaborative ecosystem.
Additional responsibilities and accountabilities for this role include:
· Hiring and enabling a fully staffed team
· Refining and executing the overall customer engagement process
· Annual renewal targets and expansion license sales
· Services revenue and bookings targets
· Customer satisfaction and partner deployment success
Requirements
· 10 years’ experience as a successful senior leader in a sales or customer success position as well as 5+ years leading a services organisation
· Proven track record of building and operating a global services and customer success program
· History of hiring, enabling and scaling high performance, global teams.
· Experience / training in solution selling frameworks
· Strong experience and expertise leading and collaborating with cross-functional teams at all levels from individual contributors to executives
· Intimate understanding of the broad IT ecosystem and modern Cloud strategies around Software Development architectures, SaaS, and PaaS.
· History of documented revenue growth in complex business environments directly attributable to the Customer Success program
· Comfortable using data to make and support decisions at all levels.
Working at Mendix
Mendix has been recognized as a Best Cloud Computing Company to Work For by Forbes. With offices in 16+ countries including headquarters in Rotterdam and Boston, Mendix provides an international playground to truly impact the world through low-code.
While each employee brings their own unique cultures and personalities to the workplace, we collectively live by our Mendix Blue Guiding Principles:
While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles. Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow. It’s kind of a big deal.
We put the customer first. Without our customers, we have no business. So, if you act in the best interest of our customers, always…you belong here.
We think big. We work to have a meaningful, lasting impact on the world. So, if you aim high and think long term…you belong here.
We innovate. We want to be what happens next. So, if you ask “what if?” and work to find a way or make one…you belong here.
We nurture talent. We look, not just at the sum of what an individual has done, but at the potential of who they can be. So, if you’re up for learning from your failures…you belong here.
We hear every voice. Inflated egos don’t last here, humility does. So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.
We own it. If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.
We have fun. We use laughter as a common language. We can ask for help and we’re happy to give it. So, if you find joy and purpose in what you do…you belong here.