Strategic Client Director

| Remote
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As a Strategic Client Director on the Strategic Accounts Team, you play a critical role in leading the strategy to grow our strategic accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work. 

This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will lead the on-going strategic relationship, executive relationships, product adoption, and billings growth of your customers. This role will create high level partnerships and maximize growth potential for all managed accounts to include marketing and partnership development.

While the position is highly sales-driven, the ability to grow relationships and understand the internal operations, business strategy, and development of customers’ processes and business procedures is equally critical. The Strategic Client Director will build the vision of both short and long term goals while signing new deals and growing customer investment.

This is an exciting opportunity for an experienced sales professional who has broad expertise in customer relationship management and strategic growth. The ideal candidate will have enterprise sales experience, extensive experience negotiating multi-million dollar contracts, and experience selling at the executive level-- especially to the HR function. Experience with the deployment of enterprise software (preferably in a SaaS environment), well-versed in cross team coordination, and relationship management expertise building lasting relationships with enterprise customers. Creative and strategic thinking is a priority for this role.

This is a remote position, reporting to the Vice President of Strategic Accounts.

Main duties and responsibilities:

  • Lead the growth strategy for existing accounts while growing and building strong, long lasting relationships with high level executives and decision makers
  • Lead the negotiation, creation and renewal of customer contracts
  • Upsell, cross sell and renew accounts for top customers ensuring growth mindset
  • Outline and execute a clear growth plan for all accounts while fine-tuning and redeveloping as necessary
  • Build, grow and liaise relationships between accounts and internal executive level team
  • Maximize the success of all accounts
  • Consistently live up to Workhuman’s core values and be a true role model to the team
  • Map and understand the organizational structure of the customer company, ensuring that we maintain strategic partnerships across all areas of the customer in order to maximize our “deep roots” within each account
  • Ability to quickly assess and become highly knowledgeable about a particular client situation, including ways to strengthen and build utilization of the WH Cloud
  • Become a strategic partner to all customers you directly and indirectly manage
  • Be an expert in our company messaging and be able to have senior level conversations concerning the benefit and impact of global strategic recognition including sighting results attained and example stories regarding other clients services by Workhuman
  • Serve in a highly visible, client-facing role which requires excellent oral and written communication skills
  • Maintain detailed knowledge of Workhuman’s products and services

Required skills and experience:

  • Positive attitude and energy, with a passion for building relationships; Internally and externally
  • Bachelor’s degree preferred
  • Proven management skills
  • Impeccable presentation skills with an ability to engage senior level audiences
  • 10+ years of field enterprise sales experience with a demonstrated ability to close and manage complex deals for Fortune 500 customers
  • Proficient in SalesForce.com, Microsoft Office Suite
  • 25% travel in ‘normal’ circumstances
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Location

We're located on Crossing Boulevard, right off of Rt. 9 in Framingham. Our office is easily accessible from Rt. 9, Rt. 495, and Rt. 90.

An Insider's view of Workhuman

What’s the vibe like in the office?

Since day one, Workhuman has never felt like “going to work.” It’s a place where you can genuinely be yourself, and there is no shortage of helping hands or energy in the office. The creativity and collaboration found within these walls is unparalleled. There is no idea too big or too small to bring to the table- no matter who is sitting at it.

Alyssa

Ecommerce Specialist, Merchandise

How do you collaborate with other teams in the company?

Collaboration is a core part of our team’s daily life; we work closely with everyone from Product Management and Engineering to Customer Success and Sales. With the teams split between Framingham and Dublin, we’re regularly using new tools with different teams to improve our ability to brainstorm and communicate user flows.

Adam

Director, Product Strategy

How has your career grown since starting at the company?

I started my business development role here with just 6 months of software sales experience. My manager knew my aspirations of becoming a Sales Exec. and helped me achieve this goal in less than 2 years. At Workhuman, not only are you given the technology to be successful, but you have amazing resources around you to grow professionally.

Bobby

Corporate Sales Executive

What's the biggest problem your team is solving?

Workhuman is not only in the business of changing the future of work for other companies, we are already thriving in that state ourselves. It’s so exciting to join a group of brilliantly passionate employees who are genuine, kind, and grateful to each other and working together on our mission to bring others into this human movement.

Erica

People Analytics Consultant

What are Workhuman Perks + Benefits

Workhuman Benefits Overview

There are a lot of benefits to working human, but let’s start with the most meaningful. We value the whole human – not just what you bring to the office every day, but everything about you and who you are. Here, people are empowered to be themselves and do the best work of their lives.

Culture
Volunteer in local community
Employees are encouraged to plan and participate in philanthropic activities through the Workhuman Gives program.
Partners with Nonprofits
Previous partnerships have included Catie's Closet, Girls Inc., Tech Gives Back, and the Department of Child and Family Services.
Friends outside of work
Eat lunch together
Intracompany committees
Employee Resource Groups for working parents, LGBTQ+ advocates, pet owners, professional women, fitness enthusiasts, bookworms and more.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Our ERGs are something we are very proud of! We have 5 ERGs running including: Parents at Workhuman, The Women's Network, SPARKLE (LGBTQIA+), Sustainability, and Diversity, Equity & Inclusion.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Short term and long term disability benefits are available
Dental Benefits
Vision Benefits
Health Insurance Benefits
Health insurance is provided by Blue Cross Blue Shield of MA and includes prescription drug coverage. Workhuman also provides deductible reimbursements via our health reimbursement arrangement.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Eligibility rules apply.
Performance Bonus
Quarterly performance bonuses as well as ongoing employee recognition bonuses are available.
Child Care & Parental Leave Benefits
Child Care Benefits
Dependant Day Care FSA Available
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workhuman also provides 4 weeks of leave for the secondary caretaker, or for adoption/foster.
Flexible Work Schedule
Workhuman encourages employees to find the work-life blend that meets their needs.
Family Medical Leave
Company sponsored family events
Workhuman hosts seasonal events where employees can invite their family members and children to attend.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to our compensation and benefit offerings, employees are able to fully immerse themselves into our product.

As superusers of our own social recognition platform, our employees are constantly being recognized for their efforts at work by their managers and company leaders, as well as their colleagues and peers. We celebrate success in the office and outside of the office with our Life Events tool, and our Conversations tool gives employees the ability to navigate their priorities and goals, give and receive feedback, and manage check team check ins.

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