Solutions Specialist at Flywire
Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2011, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.Job Description
We, at Flywire, are looking for a bright, self-motivated, and hardworking Solutions Specialist. This individual will support our Solutions, Customer Success, Relationship Management, and Sales teams to ensure onboarding excellence. Interested candidates should bring high-quality organization and administrative skills along with an interest in project management and process improvement into a quickly growing and dynamic team.
Configure customized payment experiences for new and existing clients
Maintain the integrity of CRM data for clients and their configurations
Ensure that the agreed implementation process is adhered to
Explore possible efficiencies within the implementation process
Be the first-line support for customers during onboarding as well as post go-live for any solution-based queries
Support in the creation of resources/documentation to benefit the client on-boarding experience
As needed, support Solution Consultants with any/all aspects of a client implementation
FlyMate Skills and Qualifications:
BA/BS in business, communications or a related field
Fluency in English; other languages are a plus
Excellent analytical and problem solving skills
Strong attention to detail, time management, and organizational skills
Technologically savvy or interest in learning introductory technical skills
The ability to work alone as well as part of a team
Excellent written and verbal communication skills
International experience preferred, but not required
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire participates in E-Verify for all U.S. employees.