Senior Sales Operations Analyst

| Greater Boston Area | Remote
First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.

Here’s what that would mean for you in the Senior Sales Operations Analyst role. 

Caring

  • You’ll be instrumental in designing the cultural fabric and deployment of key services across the Salesforce platform. You will drive the ongoing development of Salesforce and look for integration across other fundamental corporate applications.

Ownership

  • You will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes across Sales, Marketing, Services, Customer Success and Support.
  • You’ll serve as technical project manager, administrator and Salesforce analyst. 
  • You’ll execute key build initiatives and the day-to-day configuration, support, maintenance and improvement of our Salesforce platform (including Salesforce CPQ).
  • You’ll serve as primary system administrator for the Salesforce.com environment with a rapidly expanding user base (e.g. Sales, Executives, Marketing, Support, Delivery).
  • You’ll handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, list imports, data cleansing, and other routine tasks.
  • You’ll work with our new sales and account management teams on quotes, pricing proposals, and orders and contribute to automating our L2C process.
  • You’ll complete regular internal system audits and prepare for upgrades.
  • You’ll manage Salesforce.com data feeds and other integrations with business applications.
  • You’ll coordinate the evaluation, scope and completion of new development requests.
  • You’ll effectively act as the liaison between our users, vendors and the application development teams.
  • You’ll work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
  • You’ll assist in training of new users, and grow the Salesforce.com skill set across the organization.
  • You’ll manage integrations such as Hubspot and Definitive.
  • You’ll work independently with members of the user community to define and document development requirements.
  • You’ll report to the Senior Director, Sales Operations in the Sales Operations Department within the General & Administrative Division of the Company. 

Respect: How You’ll Use Your Professional Skills

  • You’ll use your 3+ years of experience with Salesforce to:
  • Provide excellent project management skills and a positive attitude.
  • Demonstrate the ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Employ creative and analytical thinking with strong problem-solving skills.
  • Demonstrate exceptional verbal and written communication skills across all levels of the organization.
  • Display a strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
  • Provide a strong understanding of Salesforce.com best practices and functionality.
  • Present strong data management abilities.
  • Bring a documented history of successfully driving projects to completion.
  • Demonstrate an ability to understand and articulate complex requirements.
  • Display experience with product delivery processes.
  • Provide expertise to the team from your certification training in Saleforce.com Admin, Sales Cloud, Service Cloud and Developer.

Empowerment: How You’ll Know You’re Succeeding

  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes.
  • Proven ability to design and implement new processes and facilitate user adoption.

  • Where You’ll Go From Here
  • Kyruuvians in the Senior Sales Operations Analyst role can move in a more linear career path along two tracks - individual contributor and management. The next step in the process will be Manager, Sales Operations.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us. 

Equal Opportunity Employer

Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM

Location

18 Tremont Street, Boston, MA 02108

An Insider's view of Kyruus

What's something quirky about your company?

We Kyruuvians add k’s and “:u”s to commonly used words, tools, APIs, pretty much anything that contributes to our own growing lingo. For example, we have an employee recognition program that’s called Ku:udos, Kamunda is Kyruus API wrapper for Camunda (a workflow engine), Downloadu:ur is a tool to deliver reports to clients, and you get the idea!

Nausheen

Vice President, Engineering

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.

Chris

CTO

What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Culture
Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Share in our success!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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