Responsibilities

• Administrate the internal Salesforce.com (SFDC) instance for sales and marketing 
• Provide routine support and user maintenance for SFDC along with working with support on end user issues
• Manage and administrate sales systems including but not limited to: DiscoverOrg, HubSpot, InsightSquared, Zendesk
• Drive best practices in adhering to data quality within our systems
• Continuously identify opportunities for operational improvements, process efficiency gains, and sales productivity increases
• Assist in additional reporting and analytic projects
• Design, configure and test any administration of SFDC including but not limited to: new packages, custom objects, workflow rules, custom fields, and validation rules
• Maintain a holistic view of all business processes and users in the system to understand cross-functional impacts with regard to configuration, process, workflow and reporting
• Oversee Lead Generation by assigning new inbound leads, processing them, manage follow-up and analyze metrics around response time and time to close.
• Coordinate with Marketing to manage assets, campaign calendars, lead ranging (marketing qualified leads).
• Manage salesforce activity by running ad hoc reports, monitoring pipeline flow and maintaining data integrity and consistency.
• Work collaboratively across functional teams to develop and advance sophisticated, quantitative analysis, translating internal and external data into actionable insights.
• Work in tandem with Sales members by providing support, opportunity sizing for our business, monitoring and setting KPIs, and sharing best practices.

Desired Skills And Experience

• 2+ years work experience in a Salesforce Admin role responsible for technical implementations, day-to-day operations, and long-term maintenance
• Detail oriented and deadline driven
• Excellent written and oral communication skills
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Salesforce.com Admin Certification
• Salesforce developer skills as a plus
• Proficient in Microsoft and Google suite of products
• BS/BA degree