Sales Operations Manager

| Greater Boston Area

Meet CarGurus—the #1 visited online car shopping website in the US. At CarGurus, we’re building the world’s most trusted and transparent automotive marketplace where it’s easy to find great deals from top-rated dealers. 

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

The CarGurus Sales Operations team is looking for a Sales Operations Manager to support the growing sales organization and its daily sales activities. The ideal candidate must be a self-starter, manage numerous tasks and projects concurrently, and oversee the responsibilities of a deal desk team and an SFDC admin in a very fast-paced organization.

What You'll Do:

Deal Desk:

  • Manage a team of 3 deal-desk analysts in support of daily sales requests
  • Deal review for completeness and compliance in accordance to bookings policy and approval rules
  • Partner with Order Management team in Finance to reconcile weekly / monthly bookings results
  • Oversee the responsibilities of deal desk team, ensure optimal performance output, and provide coaching and training as appropriate
  • Ability to identify quote-to-cash process bottlenecks and drive process-improvement changes 

SFDC Administration:

  • Ownership of non-development SFDC administration which includes user provisioning and deprovisioning, price book management, roles and profiles, data governance, backup and restoration, sales process flows, etc.
  • In partnership with developer team, ensure SFDC functionality and architectural changes are deployed effectively including communication cadence, documentation, and sales training 

Sales Tech Stack:

  • Ongoing assessment of productivity solutions to solve for sales process bottlenecks
  • User provisioning and deprovisioning
  • Liaise with sales leadership and developer team for end-to-end process of selection, implementation, adoption, etc.

Sales Ops Wiki:

  • Maintain important updates to the wiki such as sales handbook / playbooks, training materials, policies and procedures, process flowcharts, etc.

 Who You Are:

  • Bachelor’s degree in business, finance, or related field
  • Minimum 5 years of experience in Sales Operations
  • SFDC and sales technology proficiency
  • Excellent communication skills
  • Problem solving skills
  • Project management experience
  • Managerial experience

CarGurus Culture:

At the core of our company culture is a spirit of innovation, curiosity and collaboration. True to our start-up roots, we’re nimble, flexible and hardworking. We have a great respect for testing and learning and a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball and ping pong are played often. Now a publicly-traded company, we’re as committed as ever to cultivating the culture that got us here.

In addition to the US, CarGurus operates sites in Canada, the UK and Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI and Dublin, Ireland. If you’d like to learn more, please visit our careers page.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • DockerLanguages
    • JenkinsLanguages
    • Elastic SearchLanguages
    • KafkaLanguages
    • HibernateLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

2 Canal Park 4th Floor , Cambridge, MA 02141

What are CarGurus Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

We provide a competitive benefits package including health, dental, and 401K match. We also offer 16 weeks paid primary caregiver leave and 2 weeks secondary caregiver leave. In addition, we also offer perks including gym memberships, commuter passes, daily catered lunches, company outings and more.

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