Sales Operations Associate

| Cambridge

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work’s made a real impact. We’re the most-visited car-shopping site in the US, and we’re expanding globally. Ready to come along for the ride?

The CarGurus Sales Operations team is looking for a Sales Operations Associate to support the growing sales organization and its daily sales activities. 2020 will be a pivotal year for our Sales Operations team as we recently launched a whole-sale upgrade of our Salesforce and billing software. We are looking for a self-starter with an investigative mindset, and excellent organization and communication skills. The ideal candidate enjoys working in a fast-paced environment and collaborating cross-functionally.

What You'll Do:

Provide front line support to sales and service organization by solving issues with order management and navigating internal processes to generate and book orders.

  • Manage HelpDesk queue to ensure requests are efficiently moving through internal processes; proactively communicate status updates to enable our sales team to focus on selling
  • Provide SFDC training when needed to educate sales team on new processes and best practices
  • Leverage knowledge of existing process structure to identify common issues & trends to develop proactive solutions
  • Ability to identify quote-to-cash process bottlenecks through analysis of day to day work
  • Complete ad hoc projects, reporting and analysis as required

Who you are:

  • 1-3 years of experience in dispute resolution, sales operations, or internal/external customer support
  • Demonstrated experience with Salesforce and Microsoft Excel 
  • Possess analytic, problem resolution, and communication skills
  • Strong organizational skills and attention to detail
  • Excellent communication skills, written and verbal
  • Self-starter and able to work independently
  • Fast learner, eager to figure things out on your own
  • Car dealership market experience is a plus

CarGurus Culture:


At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul. 

We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

In addition to the US, CarGurus operates sites in Canada, Germany, Spain, Italy, and the UK—with other markets on the horizon. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more. 

Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • DockerLanguages
    • JenkinsLanguages
    • Elastic SearchLanguages
    • KafkaLanguages
    • HibernateLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

2 Canal Park 4th Floor , Cambridge, MA 02141
CarGurus' tech teams solve tough problems — sometimes by questioning the problem itself
Watch

What are CarGurus Perks + Benefits

Culture
Volunteer in local community
CarGurus participates in local volunteer activities such as the The Boston Children's Hospital Corporate Cup Challenge, The Freedom Run 5k, etc.
Friends outside of work
Eat lunch together
Intracompany committees
CarGurus has committees that are re-elected annually and manage events and programs such as the Charitable Giving Committee and Community Council.
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
CarGurus offers company equity in the form of Restricted Stock Units.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We provide a competitive benefits package including health, dental, and 401K match. We also offer 16 weeks paid primary caregiver leave and 2 weeks secondary caregiver leave. In addition, we also offer perks including gym memberships, commuter passes, daily catered lunches, company outings and more.

More Jobs at CarGurus84 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Sales
Developer
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Finance
new
Cambridge
Developer
new
Cambridge
Sales
new
Cambridge
Data + Analytics
new
Cambridge
HR
new
Cambridge
Internships
new
Cambridge
Data + Analytics
new
Cambridge
Data + Analytics
new
Cambridge
Data + Analytics
new
Cambridge
Internships
new
Cambridge
Sales
new
Cambridge
Internships
new
Cambridge
Sales
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Marketing
new
Cambridge
Product
new
Cambridge
Data + Analytics
new
Cambridge
Developer
new
Cambridge
Internships
new
Cambridge
Product
new
Cambridge
Internships
new
Cambridge
Internships
new
Cambridge
Design + UX
new
Cambridge
Finance
new
Cambridge
Internships
new
Cambridge
Developer
new
Cambridge
Sales
new
Cambridge
Sales
new
Cambridge
Developer
new
Cambridge
Marketing
new
Cambridge
Marketing
new
Cambridge
Internships
new
Cambridge
Internships
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Developer
new
Cambridge
Data + Analytics
new
Cambridge
Data + Analytics
new
Cambridge
Product
new
Cambridge
HR
new
Cambridge
Internships
new
Cambridge
Internships
new
Cambridge
Sales
new
Cambridge
Sales
new
Cambridge