Sales Account Manager at CarGurus
Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work’s made a real impact. We’re the most-visited car-shopping site in the US, and we’re expanding globally. Ready to come along for the ride?
The Sales Account Manager will focus on maintaining and expanding CarGurus’ existing customer base through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, Sales Account Managers are responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions. As a seasoned sales professional, it is critical that candidates be persuasive and self-motivated, as they will be expected to manage their own time, set priorities, forecast their pipelines, and meet monthly goals.
CarGurus’ growing customer base will have various concerns and questions about CarGurus, so candidates will need to employ routine customer service skills, be able to listen and respond to dealers, and resolve all issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the larger CarGurus organization. As such, candidates must bring strong analytical thinking, presentation, and problem-solving skills.
Who You Are:
- 2-5 years of sales experience in a closing role
- Bachelor’s Degree
- Strong sense of customer service
- Sales pipeline forecasting experience a plus
- Good organizational & problem-solving abilities
- Able to adapt to change within a rapidly evolving business environment
- Strong internal motivation
- Industry experience a plus
At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.
We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
In addition to the US, CarGurus operates sites in Canada, Germany, Spain, Italy, and the UK—with other markets on the horizon. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.