Revenue Operations Associate (Salesforce Administrator) at Immersive Labs

| Greater Boston Area
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Collaborative people that create ingenious solutions

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.


About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, measure and benchmark the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/platform-overview/


Where we are now

James Hadley founded Immersive Labs in 2017. Since then we’ve grown to over 100 employees in the UK and have just launched our first office in the United States.

We have recently announced series B funding of $40 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 100 enterprises, including KPMG, Grant Thornton, Sophos and the NHS, to power up their cyber workforces.


The opportunity

Immersive Labs is seeking a highly motivated and talented Revenue Operations Associate to partner with our go-to-market teams to improve the effectiveness of our strategy. As part of this team you will spend the majority of your time supporting our sales & customer success organization by managing the systems and creating, refining, documenting and enabling the processes they use. You will have significant focus on better operationalizing Salesforce.com (SFDC) to support and grow the business along with responsibility for the wider sales/customer success tech stack. 

This role is ideal if you have an interest in systems and process and want to gain exposure to revenue operations in a SaaS scale-up business.


Your main responsibilities:

  • Partnering with Sales leadership on forecasting and KPI reporting versus goals, helping identify key strategic insights to improve the business.
  • Daily, weekly, monthly sales reporting for all key business areas, down to the individual level. Tracking the average sale price, sales cycle, and conversion rates are by sales rep, channel, and source to monitor trends.
  • Act as a key contributor for delivering effective and efficient operational systems and processes for Immersive’s go-to-market teams.
  • Manage and serve as primary SFDC administrator for an environment with 50+ users assisting in training new users and develop the SFDC skillet across the revenue team.
  • Optimize SFDC as well as other tools used by the GTM team collaborating with internal teams to develop SFDC operational structure and processes.
  • Communicate cross-functionally to gather requirements and own the execution of SFDC focused projects including with marketing to ensure alignment on campaigns, SLA adherence and provide feedback on results from specific campaigns/cadences.

To be successful:

  • 3+ years of experience working with SFDC in an operations or strategy role (experience with Salesloft, Marketo & Gainsight is a plus)
  • An ability to learn quickly and thrive in a scale-up environment
  • Strong organizational, time management skills and attention to detail required
  • Experience with building custom solutions using Apex, Visualforce, and Lightning preferred
  • Knowledge of marketing, sales, and business processes
  • High level of integrity and work ethic

What Immersive Labs offers:

  • We offer an extensive range of benefits, including Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, 401K & mindfulness groups.
  • Our office benefits are designed to make every workday great. These include, teas, coffee, water, soft drinks (during lunch), free fruit, and Friday afternoon drinks to end your week in style.
  • Getting to the office is easy: we’re based in the centre of Boston, just a 10 minute walk from Back Bay train station, and offer commuting benefits, interest-free travel loan and travel insurance to help with the cost of commuting
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.
  • Find out more at https://www.immersivelabs.com/careers/

Level up your career with Immersive Labs. Apply now!


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • typescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • SagaLibraries
    • Apollo Libraries
    • Ruby on RailsFrameworks
    • SeleniumFrameworks
    • JestFrameworks
    • EnzymeFrameworks
    • MySQLDatabases
    • RedisDatabases
    • GraphQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

One block from the Green Line, two blocks from Back Bay Station, close to 90 and 93, and a few steps from a bike share station.

An Insider's view of Immersive Labs

What’s the vibe like in the office?

The unique thing about being in our office is that we are a tightknit team working in a collaborative space. It has that true start-up feeling. We've all grown so close in such a short amount of time. At the end of the day, you can feel that everyone is truly invested in working towards the ultimate goal. Growing our company!

Jasmine

Strategic Account Manager

How do you collaborate with other teams in the company?

I'm lucky because I get to work with all the teams here at Immersive Labs. Sales, finance, legal, talent, marketing, you name it. I'm currently working with the talent team who sits in the UK, to build out our US headquarters. The goal is to ensure we are hiring really smart individuals in Boston with our core values.

Morgan

Executive Assistant

How has your career grown since starting at the company?

IL has given me the opportunity to work on projects with varying specialties. This has given me skills in every aspect of Cyber Security. The most exciting is analyzing malware and exploits - all day, everyday! IL keeps me completely up to date in the industry & encourages me to explore all avenues.

Ben

Senior Content Engineer

How do you make yourself accessible to the rest of the team?

Being accessible is even more important in these unusual times. So how do you create an "open-door policy" while being remote? I changed one aspect of my team interaction. I transferred ownership of my 1x1s to the individuals - which means, they control the meeting agenda, content, and tone. Also, I always end with "What can I do for you?"

Stuti

VP, Customer Success

How does the company support your career growth?

Immersive Labs has been a major step forward in my career. Joining a rapidly growing startup like Immersive offers more opportunity than an established company. I've already had the chance to take a leadership position as we expand into the US market and at no point have I felt discouraged in sharing my opinions even to our CEO.

Harry

Strategic Account Manager

What are Immersive Labs Perks + Benefits

Immersive Labs Benefits Overview

Immersive Labs’ mission has always been to develop professional cyber skills and provide a safe and secure
digital landscape, globally. Doing what we do requires some pretty remarkable people – that’s why we
employ the same commitment to safety and security to better the lives of our world-class talent. Here’s how
we will empower and enable you to thrive, both in and out of work

Alongside a competitive salary, 25 days holiday + federal days, 401(k) contributions, and free snacks and drinks, we offer a wide range of great perks with more coming every month.

Check out our summary of benefits here: https://immersivelabs.com/wp-content/uploads/2019/10/US-Benefits-Summar…

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
A Health Care Flexible Spending Account (HC FSA) and Dependent Daycase Flexible Spending Account (DC FSA) covering over 500 services.
Disability Insurance
Should you have a long-term disability following an accident or injury, our LTD insurance is designed to look after you by covering a percentage of your salary until retirement.
Dental Benefits
Several dental plans available, offering in-and out-of-network benefits for an annual fee of as little as $50 and $150, respectively
Vision Benefits
Four carefully selected voluntary vision plans to meet your eye care needs
Health Insurance Benefits
You will gain access to a number of United Healthcare plans designed to cover you and your immediate dependents, with several voluntary options so you can build a plan to suit you.
Life Insurance
Basic life insurance and Accidental Death and Dismemberment (ADD) insurance with the option of further voluntary cover if you need it.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
We have TriNet’s 401 (k) plan, provided by Transamerica where we will make a safe harbor matching contribution equal to 100% of the first 5% of eligible pay that you contribute to the plan.
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Our competitive parental leave package allows you to take the time to introduce your little one/s to the world.
Flexible Work Schedule
Immersive Labs provides employees with a flexible work schedule that includes Core hours, Flexible start and end times.
Remote Work Program
Adoption Assistance
We have an enhanced adoption policy to support you with the new family addition.
Vacation & Time Off Benefits
Generous PTO
Everyone needs a break, so you will receive 172.5 hours of paid time off, as well as nine federal holidays and the day after Thanksgiving off.
Paid Volunteer Time
Our employees receive 7.5 hours per year of paid volunteer time.
Sabbatical
Enjoy an extra four weeks of holiday following four years of service, with our paid sabbatical.
Paid Holidays
Paid Sick Days
No one chooses to get sick, which is why our paid sick leave is front-loaded and starts from day one.
Perks & Discounts
Casual Dress
Commuter Benefits
Our commuting benefits cover bus and subway services, so your commute doesn’t feel like another job. Interest free travel loans to employees wishing to purchase a new bike or annual subway pass.
Company Outings
You’ll celebrate your hard work with a company-sponsored party each quarter, because we celebrate success in style.
Stocked Kitchen
Our office benefits are designed to make every workday great. These include coffee, teas, water, soft drinks, free fruit, and Friday afternoon drinks to end your week in style
Happy Hours
Friday afternoon drinks to end your week in style.
Professional Development Benefits
Job Training & Conferences
You’ll get $250 per year to learn a new skill of your choosing under our Learn Anything benefit. Alternatively, employees have the option to put this allowance towards a mental wellness service.
Diversity Program
Promote from within
Mentorship program
Your professional development is important to us; that’s why we support your career goals through regular feedback and coaching.
Continuing Education stipend
Education is important too, which is why we have invested a significant amount of time and money in sponsoring Immersers’ further education.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Immersive Labs’ mission has always been to develop professional cyber skills and provide a safe and secure
digital landscape, globally. Doing what we do requires some pretty remarkable people – that’s why we
employ the same commitment to safety and security to better the lives of our world-class talent.

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