Relationship Manager, EDU (West Coast) at Flywire
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Flywire is looking for an experienced, motivated, and hardworking Relationship Manager (RM) to help with the delivery and execution of our solution to partner institutions. This individual will work to continuously improve and expand our client relationships in an effort to retain and maximize the value of these partnerships.
The Relationship Manager will partner with Territory Sales Managers (SM) in the execution of strategies and tactics to further develop and support relationships with our existing clients. This includes working with our clients to increase payer utilization, upsell new products, maintain client retention, manage contract renewal and provide accurate and timely issue resolution.
The RM responsibilities also include maintaining effective and strategic communications with client administrators across multiple offices on campus. Flywire’s RM will manage implementation of products and must demonstrate a thorough understanding of all services provided by the company while developing and maintaining a strong relationship at a strategic and operational level with the assigned portfolio.
Additional duties of a RM include:
Working in collaboration with various internal departments to identify needed improvements, recommend solutions, and escalate items to Director/VP as appropriate
Maintain effective and engaging communications at all levels, across multiple stakeholders, both internal and external.
Support the rollout and execution of product, client, and partner projects
Provide support for implementations, reports, updates, training, annual reviews and support the needs of multiple offices to assure product usage and satisfaction.
Strategically align and join efforts with Relationship Associate(s) to effectively manage the territory clients for successful outcomes while help mentoring to excel their career and develop their knowledge of our products and clients
Mentor new members of the Relationship team as you excel in your career and experience at Flywire
Foster client loyalty to Flywire by serving as a trusted advisor to school administrators. This includes being an expert and thought leader in EDU payment solutions and FinTech.
Solve meaningful problems in a genuine way with integrity and develop lifelong advocates along the career journey.
Here's What We're Looking For:
Bachelor’s Degree in Business, Communications, or Marketing
3+ years of experience in inside sales or managing client/customer relationships
Must live on the West Coast (PST time zone)
Willingness to travel roughly 25%
Excellent written and verbal communication skills
Proficient presentation skills: ability to address all levels including senior executives
Strong attention to detail, time management and organizational skills
Excellent interpersonal, analytical and planning skills
Problem solving and project management skills
The ability to work alone as well as part of a team
Experience in sales/account management in Higher Education Industry is helpful
Salesforce experience is a plus
What We Offer:
Competitive compensation, including stock options
Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
Dynamic & Global Team (we have been collaborating virtually for years!)
Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
Competitive time off including FlyBetter Days to volunteer in a cause you believe in
WFH Stipend & Digital Disconnect Days
Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. #LI-Remote
Flywire is an equal opportunity employer.