Relationship Associate, Education
Company Description
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.
Today, Flywire has applied our next-gen payments platform combined with our proprietary global payments network and vertical software to expand and digitize the payment experience for over 2,250 education, healthcare, travel & B2B clients world-wide, processing more than $7B annually and covering more than 240 countries and territories globally. And, we’re just getting started!
With over 450 FlyMates distributed across 12 offices world-wide and representing more than 40 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
The Opportunity:
We, at Flywire, are looking for an enthusiastic and proactive Relationship Associate (RA) to work with our existing portfolio of Education Clients – to build stronger client relationships, drive revenue through marketing, training, and integration of Flywire solutions.
The RA, reporting directly to the Head of Relationship Management Mainland Europe, will work closely with the Sales and RM teams to execute strategies designed to drive growth, uncover new business potential, increase revenue, provide accurate issue resolution and assure clients and their students have the best payment experience and support in the industry. Overall job tasks would include:
- Drive revenue by building long term relationships with our clients and stakeholders with focus on understanding their needs, strategies, and goals
- Collaborate with Relationship Managers to support revenue growth initiatives for key strategic accounts
- Create and deliver on strategic account plans for own clients to maximize utilization, growth, and revenue
- Become a trusted adviser to your portfolio accounts to ensure adoption of new products and client satisfaction
- Provide onboarding services, continuous training and resource material management to all relevant client departments
- Support Integration projects alongside the Solutions team to provide technical solutions and processes for clients to embrace and adopt.
- Manage and support overall commercial activities such as internal reporting, marketing activities and new product promotion
Qualifications
Here’s What We’re Looking For:
- 2-3 years of sales, account management, or client management experience
- BS/BA in Business, Finance, or Marketing Management - or other relevant fields
- A background working in education and/or fintech (preferred)
- Fluency in English and Spanish; other major European languages are a plus
- Experience in consultative sales; the ability to build rapport quickly, identify and diagnose business problems, demonstrate products remotely, or in person, and meet the specific customer needs with effective solutions
- Ability to speak to the technical aspects of a solution
- Strong communication skills (written and oral)
- Strong attention to detail, time management and organizational skills
- Familiarity with CRM applications (Salesforce preferred)
- Ability to professionally handle client issues and implement effective resolution
Additional Information
What We Offer:
- Competitive compensation, including stock option
- Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
- Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
- Dynamic & Global Team (we have been collaborating virtually for years!)
- Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates Be a meaningful part in our success - every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer in a cause you believe in
- Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect 4-5 rounds of interviews with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a homework assignment (don’t worry - this is the fun part!) your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.