PRT Account Manager
The Opportunity
As a Pension Risk Transfer (PRT) Account Manager you will act as primary service contact for PRT customers. Providing technical guidance, information and procedural advice on a variety of customer service issues requiring knowledge of products and services. Identify, recommend, and implement conservation approaches to enhance asset retention and improve persistency. Respond to telephone or electronic inquiries. Handle all service requests from customer within service standard timelines and conduct research to complete service request. You would also monitor service activity, prepare service reports and troubleshoot technical problems.
The Impact
Are you able to listen and understand others? needs, interests, motivations and perspectives? Do you maintain clear commitments between yourself and others? Have you been known for finding the resources needed to get the job done? Do you Find common ground and shared purpose with teammates in order to build trust and deliver results? If so, keep reading!
Your daily tasks would include but are not limited to:
Manage PRT workloads in a shared team queue
Process Retirement specific paperwork
Act as quality control review & as a resource for call center escalations
Build & foster strong partnerships with internal partners to ensure timing standards are being met
Manage competing priorities while maintaining a high level of urgency & confidentiality
The Minimum Qualifications
High School Diploma or equivalent
Minimum of 1 year of Financial Services and/or Defined Benefit experience
At least 2 years Customer Service experience
Excellent written & verbal communication skills
The Ideal Qualifications
Degree from a College or University
Call Center experience ?
What to Expect as Part of MassMutual and the Team
Regular meetings with the PRT Operations team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical nosiness with industry leading pay and benefits
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