Operations Business Partner

| Greater Boston Area

Catalant helps the world’s leading organizations get from strategy to execution faster. Our Platform empowers organizations to work with greater agility to accelerate growth, drive efficiency, and rapidly innovate. 

Trusted by more than 30 percent of the Fortune 100, the Catalant Platform enables business leaders to organize and gain visibility into mission critical work, access and dynamically deploy both internal and external resources, and track the speed, quality, and impact of work to drive better business performance. Access to our robust Expert Marketplace of over 55,000 independent experts and 1,000 boutique consulting firms helps organizations fill in critical capabilities and capacity gaps on high-priority projects. 

Our investors include General Catalyst, Highland Capital, GE Ventures, and Greylock Partners. 

We’re looking for curious, scrappy, talented people with a bias for action to join our team. Your next big thing is already here.



The Business Operations team supports Catalant’s go-to-market and product functions, with two key missions: Drive scalability across the business, in both human and technological processes; Develop and deliver the right metrics, analysis, and insights to inform strategy and performance management. Practically, that means owning the systems and data that serve as the technological backbone for our business functions AND serving as the company’s business analytics and special projects team.

As an Operations Business Partner, your day-to-day work will be a combination of project-based initiatives and ongoing support responsibilities. You will work closely with your teammates and with senior stakeholders in a variety of functions to tackle critical business challenges according to our mission.

Key Responsibilities:

  • Own cross-functional projects to define and improve our human and technological processes for scalability, repeatability, and efficiency – throughout the customer journey and end-to-end “revenue engine”
  • Provide project management and project execution support for Senior Leadership Team and other corporate initiatives
  • Work with stakeholders in supported functions to address critical process, operational, and technical challenges – clarifying goals, breaking down problems, informing best-practice solutions, and thoughtfully balancing business goals with end-users’ experience (internal and external)
  • Develop/deliver documentation and training relating to owned projects; own change management, management buy-in, and end user adoption for larger changes and new tools and processes
  • Ongoing or recurring responsibilities may include creating materials for investor relations, analytical support for annual planning, recurring metrics “insights” meetings with management, maintaining and updating previously implemented analyses and processes, and training new team members

Qualities you’ll need (or develop!) in this role:

  • Ability to take nebulous or ambiguous problems and convert them into concrete workstreams
  • Strong intellectual curiosity and open-mindedness, driven to consider and synthesize diverse viewpoints and inputs
  • Comfortable with project management, taking the lead on initiatives to address business challenges, and reaching out across the company to gather the input necessary to inform a solution
  • Driven to improve processes and passionate about operational efficiency
  • Outstanding quantitative and qualitative analytical skills
  • A detail-oriented, structured thinker, and a creative problem-solver

Required Qualifications:

  • Experience: Minimum 1 year in consulting, business analyst, sales operations, or similar role
  • Proficiency in Excel and Powerpoint / Google Slides

Bonus Points:

  • Nice to have: Experience with SQL, Salesforce, Domo / Looker / Tableau or equivalent
  • Financial modeling experience of both recurring revenue and non-recurring revenue business models; analysis of sales and marketing performance; analysis of product user behavior; familiarity with finance operations
  • Familiarity with enterprise software businesses, consulting space, or web marketplaces (esp. ‘gig economy’ platforms)
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Fort Point neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How do you collaborate with other teams in the company?

We collaborate informally every day via tools like Slack & Google Docs. We also hold monthly sprint reviews, so the whole Catalant team can gain insight into what the product team is doing. Here we celebrate cross-functional wins & shout out individuals & teams involved in launching new features.

Adrya

Product Manager

How has your career grown since starting at the company?

Catalant has been fundamental in my professional development. I was empowered to take ownership over a market segment & help CT grow into the rapid-growth company it is today. I’ve been fortunate enough to take challenges on with a group of highly intelligent, driven, interesting, & fun people.

Madison Klein

Manager, Venture & Growth Stage Business

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, full coverage of medical plans & generous coverage of dental and vision plans, commuter benefits, and fitness subsidies. We also provide unlimited snacks and free lunch every Friday!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Cross functional training encouraged
Promote from within
Mentorship program
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