Overview

Trellis is a full-service eCommerce agency with a single focus: make commerce simple. We help growth-focused brands succeed through design, development, and performance-based marketing services. As an award-winning, remote-first organization with headquarters in Boston, we’ve had the pleasure of helping some leading brands succeed in the world of eCommerce, including Formlabs, TB12 Sports, FOCO, Casabella, and many others.

As a client services company, our success lies in our ability to deliver comprehensive solutions that address the unique challenges faced by our clients. This starts with the work that our Solutions Strategists tackle during both the sales and Discovery process, where they dive deep into the intricacies of our clients’ businesses and help craft an eCommerce strategy centered around their growth.

We’re looking for individuals who thrive in dynamic environments, are creative problem solvers, can speak from a place of deep expertise, are detail-oriented, and enjoy using data to inform their decision-making.

Core Responsibilities

Below are some of the core responsibilities our Solutions Strategists have:

• Communicating with sales prospects and clients to determine their exact requirements for eCommerce or CMS projects
• Mapping out those requirements to a platform and providing estimates for the completion of a project
• Guiding project teams on the requirements and how to execute the projects
• eCommerce platform expertise including Magento, Shopify, BigCommerce, and/or other relevant eCommerce platforms
• Working with sales to qualify and estimate solutions for sales leads
• Providing strategy and guidance to clients as to how to best utilize their budget

Relevant Experience 

Below are some of the relevant experiences that would make someone a good fit for this role:

• Background in the eCommerce industry, specifically with Magento, Shopify, and BigCommerce being a plus
• Experience working in an agency or client services environment, managing multiple simultaneous projects
• History using JIRA or similar project management toolset
• Interest in following and developing standardized processes
• Comfort with tracking and measuring performance using quantitative goals
• Experience in business strategy and guiding businesses on new strategies related to digital initiatives

Certifications

Success as a Solutions Strategist at Trellis requires a mastery of e-commerce. As such, we’re looking for candidates that either already possesses or could obtain the following certifications within the first three months of their time at Trellis:

• Adobe Certified Expert - Magento Commerce Business Practitioner
• Shopify Business Fundamentals Certification
• Shopify Product Fundamentals Certification
• BigCommerce B2B Sales Certification

Given the importance we place on this, we cover all costs related to training and the certification as well as offer a bonus upon obtaining the certification.

Our Toolbox

Below are some of the tools that our Solutions Strategists use regularly:

• Magento
• Shopify
• BigCommerce
• Pandadoc
• JIRA
• Confluence
• Slack
• Google Sheets, Docs, and Slides
• Airtable
• Tettra
• Zoom
• CloudApp

Working at Trellis

Trellis is a fast-growing, self-funded eCommerce agency and already one of North East’s leading firms. While our headquarters are just outside of Boston, over 2/3 of our team is distributed across the US and internationally. We’re a remote-first organization with work/life balance at our core that provides a range of benefits to our employees, including:

• Medial, Vision, and Dental Insurance
• Company-Paid Laptop and Home Office Equipment
• 15 Days Flexible PTO + Earned Seniority
• 20 Days Additional PTO for Parental Leave
• 401K with Employer Matching
• Donation Matching Program
• Education and Professional Development Bonuses
• Performance-Based Bonuses

While we’re over 60 people, we structure our teams into smaller ‘Squads,’ providing an opportunity to build deep connections with colleagues and longer-term relationships with our clients. We aim to provide an inclusive environment that encourages a diverse group of voices to contribute to our company. This is often in the form of employee-led “Lunch & Learns”, employee-driven special interest groups, paired mentorship, and transparent career advancement policies. All of these initiatives are built on our Core Principles:

• Be a Source of Honesty: Communicate transparently and act honestly with our clients, teammates, and community.
• Engage with Problem Solvers: Recruit and retain high-quality creative and technical employees that love solving problems and are empowered to do fantastic work.
• Support Growth: Encourage and support the growth of our clients and teammates, even when we’ve made mistakes.
• Demonstrate through Results: Use results as the ultimate way to sell our ideas and capabilities.