Dealer Account Specialist, Retention at CarGurus
Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?
This role will focus on working with retaining existing CarGurus dealer clients in Canada. The primary challenge of Dealer Account Specialist, Retention will be to increase customer retention and boost customer performance. Additionally, the Dealer Account Specialist, Retention will work closely with the Manager of Dealer Relations analyzing causes of retention and providing actionable solutions to drive down company churn.
The Dealer Account Specialist, Retention is a role focusing on saving cancelling accounts. You will manage upwards of 100 opportunities at a time and be charged with retaining a certain percent of those accounts. Your commission will be based on save rate and total MRR saved. The Dealer Account Specialist, Retention will focus specifically on Canadian accounts.
CarGurus’ Dealership customer base has various feedback and questions about CarGurus platform, so candidates will need to wear a customer service hat and be able to listen and respond to dealers and solve their issues in a timely manner. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. Candidates must bring strong analytic, presentation, and problem-solving skills. As team members will have retention-focused sales numbers along with an expectation of upsell and cross-sell attempts.Who You Are:
- 1-2 years of market experience
- Strong sense of customer service
- Good organizational & problem-solving abilities
- Strong analytical background
- Proficiency or advanced proficiency with Salesforce & Excel
- Strong internal motivation
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit.
At CarGurus, we invest in our people’s professional growth with everything from learning and development programs to tuition reimbursement. Want to work on projects that expand your skill set without sacrificing your work/life balance? You got it. We also strive to provide perks and benefits that employees actually care about like free lunch, commuter subsidies, and more. That includes equity in the company—our way of showing that we want you here for the long haul.
We work hard every day to build the world’s most trusted and transparent automotive marketplace, but trust and transparency don’t just apply to our consumers. They extend to our talent, too. We aim to create a workplace where everyone feels they can bring the ultimate expression of themselves and their potential—where you don’t just fit, you thrive. We don’t discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
CarGurus employees in the US can choose to work from home / remotely for the duration of 2021, or participate in a phased return to our beautiful office spaces. We expect most roles to be in-office at least 3 days a week beginning January 2022. In addition to the US, CarGurus operates sites in Canada and the UK. We have offices in Cambridge, MA; Detroit, MI; Dublin, Ireland; San Francisco, CA and London, UK. Check out our careers page to learn more.