Customer Success Manager at Kyruus
- As the master of the Kyruus solutions, you will bring a proactive data driven approach to enabling our customers to achieve their strategic goals.
- You’ll be accountable for enhancing customer experience and helping customers achieve their definition of success by leveraging Kyruus solutions.
- You’ll own successful adoption of our products with our customers via performance coaching meetings and Kyruus Business Reviews.
- You'll be an expert in our customer’s data, monitor customer usage and performance metrics, and provide recommendations on actions the customer can take to optimize usage of Kyruus solutions to achieve their desired business goals.
- You’ll employ a consultative approach to identify continuous improvement opportunities for customers and share best practices from the field.
- You’ll collaborate internally with colleagues across the organization to ensure a seamless customer experience.
- You’ll report to the Director, Customer Success in the Health System organization.
Respect: How You’ll Use Your Professional Skills
- You’ll use your 3+ years of experience in project and customer management experience to:
- Monitor customer health and leverage insight into Kyruus Analytics to further address opportunities for customers to better leverage the Kyruus product solutions.
- Leverage data to build a compelling story to drive compelling change that will support the customer to accomplish their end goal.
- Be involved in critical conversations to reeducate around the customer workflows and decision making process around business rules.
- Monitor customer account health and update internal documentation related to such.
- Coordinate resources and execution of business efforts both internally and externally with our Customers.
Empowerment: How You’ll Know You’re Succeeding
- You’re a trusted and influential advisor to our customers and provide consultation around leveraging our products to improve outcomes for the people and communities they serve.
- You’re creating value for the customer, with an eye to expansion and retention.
- You are proficient with, or willing to rapidly learn, customer success tools - Salesforce, Jira, Confluence, BI, Excel, Powerpoint.
- You have a passion for analytics and can use data to drive effective and positive behavioral change within the customer base.
- You balance customer advocacy with being a champion of Kyruus.
- Kyruuvians in the Customer Success Manager role can progress in a linear career path in customer-facing roles with increasing seniority or in leadership roles within the Customer Success team.
- Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.