Customer Success Manager at Kyruus

| Greater Boston Area | Remote
Sorry, this job was removed at 11:05 a.m. (EST) on Monday, August 2, 2021
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First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

Caring – We care about doing the right thing, in the right way, every time. 
Ownership – We own both our successes and our mistakes, taking responsibility and always learning how to be better.
Respect – We respect and celebrate the individual traits that enable each of us, our customers, our providers, and our patients, to be the best that we can be. 
Empowerment – We embrace a culture that supports everyone’s ability to contribute and lead.

Here’s what that would mean for you in the Customer Success Manager role. 


  • As the master of the Kyruus solutions, you will bring a proactive data driven approach to enabling our customers to achieve their strategic goals.


  • You’ll be accountable for enhancing customer experience and helping customers achieve their definition of success by leveraging Kyruus solutions.
  • You’ll own successful adoption of our products with our customers via performance coaching meetings and Kyruus Business Reviews.
  • You'll be an expert in our customer’s data, monitor customer usage and performance metrics, and provide recommendations on actions the customer can take to optimize usage of Kyruus solutions to achieve their desired business goals.
  • You’ll employ a consultative approach to identify continuous improvement opportunities for customers and share best practices from the field.
  • You’ll collaborate internally with colleagues across the organization to ensure a seamless customer experience.
  • You’ll report to the Director, Customer Success in the Health System organization.

Respect: How You’ll Use Your Professional Skills

  • You’ll use your 3+ years of experience in project and customer management experience to:
  • Monitor customer health and leverage insight into Kyruus Analytics to further address opportunities for customers to better leverage the Kyruus product solutions.
  • Leverage data to build a compelling story to drive compelling change that will support the customer to accomplish their end goal.
  • Be involved in critical conversations to reeducate around the customer workflows and decision making process around business rules.
  • Monitor customer account health and update internal documentation related to such.
  • Coordinate resources and execution of business efforts both internally and externally with our Customers.

Empowerment: How You’ll Know You’re Succeeding

  • You’re a trusted and influential advisor to our customers and provide consultation around leveraging our products to improve outcomes for the people and communities they serve.
  • You’re creating value for the customer, with an eye to expansion and retention.
  • You are proficient with, or willing to rapidly learn, customer success tools - Salesforce, Jira, Confluence, BI, Excel, Powerpoint.
  • You have a passion for analytics and can use data to drive effective and positive behavioral change within the customer base. 
  • You balance customer advocacy with being a champion of Kyruus.

  • Where You’ll Go From Here
  • Kyruuvians in the Customer Success Manager role can progress in a linear career path in customer-facing roles with increasing seniority or in leadership roles within the Customer Success team.
  • Kyruus also loves to see an internal transfer. If a linear career path is not what you’re looking for, you can work with your manager and HR to explore lateral moves to other parts of the organization as you continue to grow with us.

Equal Opportunity Employer

Kyruus is dedicated to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information. We will not discriminate, in any employment decision, against any individual or group on the basis of race, color, religion, sex, gender, national origin, citizenship, age, disability, sexual orientation, genetic information, or veterans/national guard/military reserve status. This shall be done in compliance with all applicable federal, state, and local laws in every location in which Kyruus has facilities. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • FlaskLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • GoodDataAnalytics
    • InVisionDesign
    • SalesforceCRM


18 Tremont Street, Boston, MA 02108

An Insider's view of Kyruus

What's the biggest problem your team is solving?

Our platform ingests, parses and organizes data from health systems' provider and scheduling data, providing customers with a platform to make finding a doctor and booking an appointment as easy as booking a seat on a flight. Scaling our match capabilities with new sources of data, algorithms and presenting it simply are current areas of focus.



What are Kyruus Perks + Benefits

Kyruus Benefits Overview

We have free snacks/food/drinks, awesome health/dental/vision benefits, Wellness + Commuter reimbursement, performance bonus, unlimited vacation, and more.

Volunteer in local community
Resilient Coders, Cradles to Crayons, Greater Boston Food Bank, United Way, Breakthrough Greater Boston, RAINN
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
D+I Group, Women in Product Development, Book Club
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
You betcha! Healthy = Happy. 300$ a quarter to spend on things that make you a better you!
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
Company Equity
Share in our success!
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Annual/Quarterly Launch Parties, Trivia/Game/Movie Nights, Ice Cream Socials, Scavenger Hunts just to name a few and, of course, just good ol' fashions drinks and/or food after work.
Game Room
More boardgames than you'll ever be able to play in a lifetime! Videogames too. Favorites - SmashBro's, RocketLeague, Halo 1 (pistols), MarioKart / Diddy Kong, 007, Conquers BFD, any N64 game really.
Stocked Kitchen
Of course. Seltzers (salsa?), candy, snacks, chips, all the things.
Some Meals Provided
Catered lunch on Fridays.
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Customized development tracks
Paid industry certifications
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