SOPHiA GENETICS combines deep expertise in life sciences with mathematical capabilities in data computing to create the future of AI-assisted Medicine.
Are you passionate about customers getting best-in-class support? Do you have technical experience managing accounts and guiding customers to get the best from their products?
Bring your knowledge & passion to SOPHiA GENETICS, and join our mission to radically improve the outcomes for Cancer & Rare Disease patients globally as our Customer Success Executive for Boston/NE US.
Why us:
We believe there is a smarter, more data-driven way to make decisions in healthcare. Support our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data for the first time!
SOPHiA GENETICS (NASDAQ: SOPH) combines Data-Driven Medicine, Genomics and Radiomics, to ensure that the data used to help patients today will also benefit the patients of tomorrow. SOPHiA DDM™ Platform in supporting multimodal data-driven medicine.
WHAT CAN WE OFFER YOU
You will have the opportunity to recommend and drive new initiatives and support our fast-growing organization. We are looking for a motivated, enthusiastic and flexible person with the capacity to work independently on projects to completion.
Therefore, if you're a dynamic, self-motivated professional who believes nothing is impossible, love to learn and be curious, we'd love to have you as part of our team!
Requirements
MISSION
Account management

• You will be directly responsible for supporting our existing customer base across the territory with their existing and ongoing SOPHiA GENETICS Service. As Customer Success Executive, you'll report directly into our Customer Success Manager but have full ownership and autonomy for your territory with up to 50% Travel to meet your customers.

Drive revenues

• Take customers/channels through the shortest path to value so that they can get some return on investment as soon as possible and start generate revenues
• Responsible to reach or better exceed the revenue target. Forecast accurately and ensure a great sales pipeline management

The value you add

• Be a true champion for Voice of Customer and accounts in territory, providing best-in-class account management & support
• Collaborate with Sales, Implementation and Product specialist to ensure a streamlined onboarding of new customer accounts

• Partner internally with stakeholders including product management to resolve customer queries and challenges
• Understand on-going needs of your customers, and provide commercial expansion opportunity to further products across the SOPHiA GENETICS Portfolio
• Driving business growth through expanding our market share within current accounts and finding new opportunities to extend our relationship with them
• Ensure the best customer experience

The experience you bring

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar.
• You must be a true champion for voice of customer, with proven record of providing best in customer service
• Previous experience in a commercially focused account executive, customer success role or consultative sales is essential.
• You'll bring technical product knowledge from the Life Sciences industry, supporting Genetic/Genomic Products or similar Lab Environment/Healthcare Services
• Knowledge of the pre-sales process from a field role is beneficial

Competencies

• Success oriented
• Consultative selling mindset
• Proactivity and autonomy
• Team-work spirit and multicultural open mind (we collaborate/decide/do/learn and adapt)

Benefits

• Outstanding Medical (with Telemedicine), Dental, and Vision Plans with 90% employer contributions!
• Life and AD&D company provided
• Company paid short and long term disability insurance
• Supplemental employee insurance options available for Accident, Critical Illness, Hospital and Legal
• Career opportunities in a fast-growing company with a worldwide reputation
• International and multicultural environment
• Flexible hours, HYBRID work schedules available
• Work with a dynamic and collaborative Global team
• Exchanges and collaborations with experts within the company (AI, genomics, medicine, etc.)
• Passionate colleagues working to make a real different in patient care. Help us change the world!

Location: Boston, MA. Office-based/HYBRID 3/5 days- Preference to US East Coast candidates.
Start Date: ASAP
Contract type : Permanent, Full Time
Application process
If you think you fit this position, please send a CV and a cover letter. Please note that incomplete applications will not be considered.
After an initial screening process, candidates will be invited for remote interviews. Selected candidates will then be invited for personal interviews