• Builds and maintains engineering relationships with customers, serving as product expert, providing on-going technical guidance and support throughout product implementation lifecycle 
• Executes post-sale engagements with customers such as training, enhanced onboarding and ad-hoc additive consulting 
• Partners with Customer Success Manager as part of a post-sales enablement and growth strategy, ensuring high levels of productivity and satisfaction among territory install base
• Enable Channel Partners to execute successful post-sale engineering engagements and build relationships through delivery of best practices and leading by example
• Proactively engages with key customers in territory in order to provide ongoing enablement with regard to hardware and software usage and additive design and implementation
• Partners with Customer Solutions to resolve issues and provide feedback internally on hardware performance and case resolution details
• Collaborates with Sales and Professional Services to secure opportunities for account growth within territory 
• Contributes to the ongoing development and expansion of the Markforged platform through application development and discovery, participating in customer advocacy and Voice of the Customer initiatives, and serving as an internal consultant supporting the knowledge base across Markforged teams (Marketing, Product, Engineering, Go-to-Market)

Important Note: 

Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, but are not currently listed. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%. The point we’re getting at, it doesn’t hurt to take a chance and apply!

What you have:

• 5-7 years of customer-facing experience in a technical role; experience in additive manufacturing or 3D design is ideal
• Experience in customer success; customer-facing experience with a focus on account growth OR post-sales account management experience
• Experience in additive manufacturing and technologies in technical customer success, sales engineering, or customer solutions
• Demonstrated ability to troubleshoot and resolve technical issues
• Design for Additive experience and skills
• Degree in mechanical or manufacturing engineering preferred
• We use Apple computers and G-suite collaboration tools. While experience with these tools is not required, the ideal candidate will be excited to broaden their knowledge and embrace change.

Why Markforged?

Help us reinvent manufacturing. 

We are reinventing manufacturing so that engineers can build anything they imagine.

We are one team that wins together!

You will be engaging every day with passionate and dedicated individuals in a collaborative environment working towards making best-in-class products.

Perks & Benefits

For all US-based roles, we offer a competitive compensation package and a full suite of benefits, including medical insurance, dental insurance, vision insurance, 401(k), parental leave, commuter benefits, open PTO policy, and more. Our work environment includes casual dress, a fully stocked kitchen, bike storage, free parking, weekly catered lunches, and fitness perks. You will have unlimited access to our 3D printers for professional and personal parts!

Please be aware that the Company requires all employees [who are required to work onsite, whether regularly or sporadically] to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a vaccination. The Company is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.