Customer Success Associate

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Catalant’s Expert Marketplace platform has re-invented the $250 billion management consulting industry by connecting business leaders with world class independent consultants on-demand. With backing from some of the world’s top venture capital firms, Catalant is breaking records every quarter and doubling down on our growth strategy.


As we continue to bolster our industry-leading product, we are growing the team that will take Catalant to the next level, investing across the board in our people and products.


 The caliber of expertise available to Catalant clients is critical to the business’s overall success. We are seeking an individual to act as a lead in managing our network of consultants while meeting the needs of our clients. This role will work closely with our clients to understand the ideal candidate profile for each project and then identify those individuals ensuring the best outcome for both parties. This is an exciting and unique opportunity to join a high-growth tech startup and have an immediate impact. If you are passionate about building relationships, thrive in a fast-paced environment, and combine strategic thinking with scrappy start-up execution, then this role is a great fit for you.

 

Our team values diversity in experience and backgrounds—we do our best work when we create space for different voices and perspectives. Whatever unique experiences or skill sets you bring, we look forward to learning from each other.

What you'll do

  • Manage existing client and consultant relationships
  • Partner with sales to identify and plan for customer needs
  • Lead client calls to discuss project based needs while qualifying the opportunity
  • Build and manage relationships with the expert community to better match experts to the clients project needs
  • Assess consultants for project fit
  • Coach consultants through the initial pitching process as well as the interview, proposal and contracting stage
  • Position the Catalant brand as the leading destination for top talent, independent professionals, and boutique firms for meaningful, sophisticated work

What you'll bring

  • Bachelor’s degree
  • 3-6 years of experience working in a recruiting, sales, or customer success focused role
  • Proven success delivering results in a fast-paced, demanding, high growth, yet collaborative environment – requires a strong sense of urgency
  • Understanding of management consulting and/or talent marketplaces (preferred)
  • Top notch verbal and written communication skills

Benefits 


At Catalant, we strive to offer a work environment where employees can bring however much of their full, authentic self as they desire. With this in mind, we are happy to offer our employees: 

- Flexible paid time off

- 13 company holidays + an All Company wellness day off each quarter

- Twelve weeks of paid parental leave regardless of how you choose to grow your family

- Generous health insurance coverage as well as optional vision and dental

- 401k to save for retirement

- Pre-tax commuter and flexible spending accounts

- A lifestyle spending account to be used towards cell phone, internet, commuting, and learning & development 

- Wellness stipend for your mental, emotional, or physical wellbeing needs and support

- Work from Home stipend

- Catalant sponsored membership to Calm 



Equal Employment Opportunity Policy

Catalant is proud to be an equal opportunity workplace. Catalant makes employment decisions on the basis of merit and business objectives and does not discriminate against applicants or employees on the basis of age, race, color, religion, national origin, ancestry, gender (including gender nonconformity and status as a transgender individual), sexual orientation, pregnancy, marital status, military or veteran status, qualified physical or mental disability, genetic condition or predisposition, or any other status protected by law. All Catalant employees are prohibited from engaging in any form of discrimination.



We have a flexible hybrid work model, where employees local to our Boston headquarters come into our office on a flexible basis, and other employees are fully remote. We are hiring and conducting interviews and onboarding either virtually or in person if local to Boston, depending on what makes most sense based on the specific candidate and new hire. Talk to our People Team to learn more!

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • FlaskFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Our Boston HQ is in the Seaport neighborhood — an area with a dynamic food scene and many of Boston's emerging tech companies.

An Insider's view of Catalant Technologies

How does the company support your career growth?

Catalant always has my needs and career growth top of mind. There's constant collaboration between my manager, my team, and myself when determining what to work on next to make sure it aligns with both the company's goals and my own career goals. I don't think there has been a time where my growth hasn't been taken into consideration.

Danny

Sr. Software Engineer

How do you make yourself accessible to the rest of the team?

I try to interact with as many colleagues as possible across functions and levels, whether virtually or at events, to learn about their roles and where our paths may cross. I message that while I'm the company lawyer, I'm also happy to get involved in matters unrelated to legal if I can add value or be a sounding board. My door is always open!

Victoria

Chief Legal Officer & Head of People

What are Catalant Technologies Perks + Benefits

Catalant Technologies Benefits Overview

Catalant provides unlimited time off, generous coverage of medical, dental and vision plans, commuter benefits, and lifestyle subsidies.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Catalant hosts weekly all-hands meetings conducted on a hybrid basis for our hybrid and remote employees.
In-person revenue kickoff
Employee awards
Flexible work schedule
Flexible start and end times.
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Wellness days
Catalant offers quarterly wellness days for employees to employees to unplug and recharge.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
We provide up to 12 weeks of parental leave.
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Virtual coaching services

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