Campaign Strategist/Account Manager

| Cambridge

Soofa is the neighborhood news feed that connects a community with screens everyone can see and anyone can use.

We are looking for a Campaign Strategist & Account Manager to work alongside Soofa’s Director of Customer Success, developing engaging, relevant, and beautiful Soofa Sign campaigns to delight our clients. The ideal candidate is a big-picture thinker about creative projects and loves building relationships, writing copy, and turning business goals into exciting campaigns.

At Soofa, we enable city dwellers to co-create a thriving community. Join us!

 

Responsibilities

  • Develop creative concepts for Soofa campaigns in line with client goals and creative briefs
  • Work collaboratively with Soofa’s Customer Success and Sales teams to deliver a world-class customer experience; build and maintain strong, long-lasting client relationships
  • Grow existing business and close renewals with the sales team 
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts); prepare reports on account status

 

Qualifications

  • 2-3 years in enterprise account management, or customer success
  • Experience developing creative campaigns and working with design teams 
  • Experience with CRM software
  • Ability to work in a fast-paced environment and handle rejection in stride
  • Stellar writing and storytelling skills

 

Candidate Characteristics

  • Customer delight is the first thing you think about when you wake up
  • You are innovative and passionate, and there is a playfulness to your work
  • You thrive in metrics-based work and easily understand business goals and KPIs
  • You have excellent time management skills
  • You’re looking for a role that you can grow quickly in; you should expect to move up within a year

 

Bonus Points For

  • Experience in an agency environment or working directly with clients
  • Startup experience
  • Advanced knowledge of the adobe creative suite

 

Perks of Working with Soofa

  • Unlimited PTO
  • Generous healthcare and parental leave packages
  • Dog-friendly office
  • Team lunches every Friday
  • Team activities like ski trips, camping, Whiskey Wednesdays, etc.
  • Strong company culture focused on talent development and caring personally
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • HubSpotCRM
    • MailChimpEmail
    • HubspotEmail
    • HubspotLead Gen

Location

Located in trendy East Cambridge, Soofa is steps away from both Kendall Square and the Green Line.

An Insider's view of Soofa

What are some social events your company does?

Soofa holds a bi-monthly "Whiskey Wednesday" to strengthen our ecosystem and let loose. We also enjoy annual ski trips and island camping, plus monthly birthday outings.

Molly LaFlesh

Chief of Staff

How has your career grown since starting at the company?

I started as Office Manager and have grown to Chief of Staff, plus I lead our People Operations team.

Molly LaFlesh

Chief of Staff

What are Soofa Perks + Benefits

Culture
Friends outside of work
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Acme Co. hosts company outings Quarterly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted On occasion .
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Recreational Clubs
Book club, movie Thursdays, and more!
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Cross functional training encouraged
Promote from within
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